THE INFORMATION IN THIS ARTICLE APPLIES TO:

• EFT all version

DISCUSSION

The Support Team recommends installing theses third-party troubleshooting tools to assist in resolving issues.

• WireShark (Ethereal) – an open-source multi-platform packet analyzer used for network troubleshooting.
• Process Monitor (ProcMon) – a Windows SysInternals tool that monitors and displays real-time file system activities.
• Process Explorer – a Windows SysInternals tool that displays detailed information about a process including but not limited to the handles and DLLs opened or loaded.
• ProcDump – a command-line utility that monitors an application for CPU spikes or crash and generates memory dumps that can be used to determine the cause of the spike or crash.
• ADPlus – a Microsoft debugger that is used to capture memory dumps of any process or application that stops responding (hangs) or fails (crashes).
• DebugDiag – another Microsoft debugger used to assist in troubleshooting hangs, slow performance, memory leaks or crashes.
• VMMap – a Windows SysInternals tool that displays a process’s committed virtual memory as well as the amount of physical memory assigned by the OS.

These tools are optional to have readily available on your end to save time during a troubleshooting session with Globalscape Support.