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Do your knowledgebase and help articles use tracking cookies?

Karla Marsh


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Do your knowledgebase and help articles use tracking cookies?


A "cookie" is a small text file that is stored on computers, tablets, mobile phones and any device used to browse the Internet, capable of storing navigation information for statistical or functional purposes. Some cookies may be used to recognize the user viewing a particular website, make navigation easier, and customize the content. Because we respect your right to privacy, you can choose not to allow some types of cookies. For further details, please see our Privacy Policy.

The cookies your browser uses differ between Globalscape’s knowledgebase/help articles and other sub-domains and websites. The knowledgebase and help articles use browser cookies only to save your search history so that you can quickly and easily go back to a previous page you've found. No personal information is transmitted to third parties.

Browsers have cookies enabled by default, because some websites can't function properly without them. It is always a best practice to clean up your data not only for privacy, but also to clear up that space on your hard drive where cookies and browsing history are saved. If you want to change your cookie settings, including disabling or clearing cookies, follow the procedure below for the browser you're using. (You can also change your cookies preferences in our Cookies Preference Center.)

Before you clear the cache (browser history), click the Home icon and close all of the other tabs.

  • In Mozilla Firefox, click Tools > Options > Privacy & Security. Under History, click Clear History.
  • In Microsoft Internet Explorer, click Tools > Delete browsing history. In the dialog box that appears, ensure the check box for Temporary Internet files and website files and for History are selected, then click Delete. To prevent saving pages in the future, click Tools > Internet Options, then under Security, select the Empty Temporary Internet Files folder when browser is closed, and then click OK.
  • In Microsoft Edge, click Settings > Clear browsing data. In the dialog box that appears, ensure the check boxes for data you want to clear are selected, then click Clear. To prevent saving data in the future, turn on Always clear this when closing the browser. Here, you can also clear Bing search history and your data in the cloud.
  • In Google Chrome, press CTRL+H, then click Clear browsing data. In the dialog box that appears, select the items that you want to clear, and then click Clear Data. Ensure that the Browsing history and Cached images and files check boxes are selected.

For further information about cookies, visit

Last Modified: 2 Months Ago
Last Modified By: ramiroguzman
Type: INFO
Rated 1 star based on 3 votes.
Article has been viewed 37K times.
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