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GlobalSCAPE Knowledge Base

Renewing Support for M&S Past Expiration

Karla Marsh
General

Customers who have let their maintenance and support coverage expire and want to reactivate it will need to purchase a new M&S contract (and, potentially, pay a Reconnect Fee) based on the following:

  • If Maintenance and Support has been expired for less than 6 months, the new contract will have a start date based on last date of expiration.
  • If Maintenance and Support has been expired for greater than 6 months, the contract will have a start date of “Today”; however a Reconnect Fee will be applied to the quote. The Reconnect Fee is based on the full value of the customer's M&S between the customer’s expiration date and start date of the new M&S renewal order.
  • If the Reconnect Fee causes the quote to be higher than a new license sale, the customer has the option to purchase the new license with maintenance and support.

If you have any questions, please contact our renewals team at renewals@globalscape.com

Details
Last Modified: 6 Months Ago
Last Modified By: kmarsh
Type: INFO
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