THE INFORMATION IN THIS ARTICLE APPLIES TO:
SUPPORTED PRODUCTS
Please review the Globalscape
End of Life (EOL) and Support Life Policy described on our website. Technical support is provided in accordance
with the policy.
Can I get support after my version has entered EOL?
- If you have a current Maintenance and Support plan, you will still receive limited/minimal support
at the discretion of the Globalscape Support team; however, Globalscape
will no longer release maintenance builds or "patches" for
that version.
- It is highly recommended that you upgrade to the latest
version, as many "fixes" and new features
are related to security and performance.
- When you have an active Maintenance and Support Plan, you can update
to the next version for free. (If
your current version is more than 1 versions behind the most recently
released version, upgrading is a stepped process.)
- To view version history and download the latest version, log in to the Client Success Portal. Be sure to read the
version history and upgrade instructions before upgrading the product.
For complex installations, contact us to ask about our Deployment
Services to help with the upgrade.
When does EOL start for my version?
The "EOL Start Date" begins when the next major version is
released. Every major version has
a minimum lifespan of 2 years. (As described in the Globalscape End of Life (EOL) and Support Life Policy: Major Releases are designated by the numbers immediately to the left and right of the decimal point, such as 1.0, 2.0, 2.1, etc.)
PRODUCT LIFE CYCLE
The table below provides the following information:
- Product name/version
- Release (GA) Date
- EOL Start Date - EOL
is entered when the next major version is released. (For example, v8.0x EOL starts when v8.1 is released.)
- Full-support Wind-down End
date - Globalscape will continue to provide Full Support for all cases at all Severity Levels for 12 months following EOL. The "Wind-down Period" is the
period immediately following EOL.
- Partial-support End Date
- Globalscape provides "Partial Support" for 6 months following the Full-Support Wind-down Period.
The EOL Policy was updated November 24, 2020 to provide full support for all cases at all severity levels for twelve (12) months following EOL "Wind-down" period.
**Products not listed
in the table below are no longer supported.**
|
CuteFTP® v9.3 (Windows)
|
7/11/2018
|
TBD
|
TBD
|
TBD
|
|
DMZ Gateway v3.5
|
3/17/2020
|
TBD
|
TBD
|
TBD
|
EFT v8.0.x
|
01/20/2020
|
TBD
|
TBD
|
TBD
|
|
EFT v7.4
|
08/29/2017
|
01/20/2020
|
1/20/20211
|
07/20/2021
|
|
Accelerate Module and scClient
|
04/26/2014
|
03/31/2020
|
03/31/2021
|
03/31/2022
|
|
EFT Web Admin
|
01/31/2015
|
01/15/2019
|
07/15/2019
|
07/15/2020
|
|
Secure Ad Hoc Transfer (SAT) v6.5
|
02/15/2013
|
08/15/2014
|
02/15/2015
|
08/15/2015
|
|
Mail Express v4.3
|
07/05/2016
|
7/05/2018
|
01/05/2019
|
06/05/2019
|
|
WAFS/CDP v5
|
12/01/2015
|
12/01/2017
|
06/01/2018
|
12/01/2019
|
1. "Full Support Wind-Down Ends period" was extended on 11/24/2020
Web Admin, MiX Cloud, Mail Express, Secure Ad Hoc Transfer, and WAFS are no longer available.