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Officially Supported Products and EOL Dates


GlobalSCAPE Support 1
General

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • All Products

SUPPORTED PRODUCTS

Please review the Globalscape End of Life (EOL) and Support Life Policy described on our website.Technical support is provided in accordance with the policy

Can I get support after my version has entered EOL?

  • If you have a current Maintenance and Support plan, you will still receive limited/minimal support at the discretion of the Globalscape Support team; however, Globalscape will no longer release maintenance builds or "patches" for that version.
  • It is highly recommended that you upgrade to the latest version, as many "fixes" and new features are related to security and performance.
  • When you have an active Maintenance and Support Plan, you can update to the next version for free. (If your current version is more than 2 versions behind the most recently released version, upgrading is a stepped process.)
  • To view version history and download the latest version, go to https://www.globalscape.com/support, click "Support" under the relevant product name, then scroll down and click the "Download" link. Be sure to read the version history and upgrade instructions before upgrading the product. For complex installations, contact us to ask about our Deployment Services to help with the upgrade.

When does EOL start for my version?

The "EOL Start Date" begins when the next major version is released. Every major version has a minimum lifespan of 2 years. 

For example, for EFT v7.2, EOL began on 4/25/16, when v7.3 was released. Therefore, Partial Support ended on 10/27/17. You will continue to receive limited/minimal support for your build of 7.2 (e.g., v7.2.10) at the discretion of the Globalscape Support team, but Globalscape Engineering is no longer creating maintenance, patch, and "hot fix" builds for v7.2.

PRODUCT LIFE CYCLE 

The table below provides the following information:

  1. Product name/version 
  2. Release (GA) Date
  3. EOL Start DateEOL is entered when the next major version is released. 
  4. Full-support Wind-down End dateThe "Wind-down Period" is the period (6-months maximum) immediately following EOL.
  5. Partial-support End Date - The Partial Support period extends 12 months after General Availability (GA) date, or 6 months after wind-down period, whichever is greater.

**Products not listed in the table below are no longer supported.**

Product1 Release
Date2

Full Support
Ends3

Full Support
Wind-down Ends4

Partial
Support Ends5

CuteFTP® v9.3 (Windows)

7/11/2018

TBD

TBD

TBD

DMZ Gateway v3.5

05/16/2018

TBD

TBD

TBD

EFT v7.4

08/29/2017

TBD

TBD

TBD

EFT Web Admin

01/31/2015

01/15/2019

07/15/2019

05/15/2020

EFT MiX Cloud

07/01/2010

03/31/2018

09/31/2018

03/31/2019

Mail Express v4.3

07/05/2016

7/05/2018

01/05/2019

06/05/2019

Secure Ad Hoc Transfer (SAT) v6.5

02/15/2013

08/15/2014

02/15/2015

08/15/2015

WAFS/CDP v5

12/01/2015

12/01/2017

06/01/2018

TBD


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Details
Last Modified: 2 Months Ago
Last Modified By: kmarsh
Type: FAQ
Rated 2 stars based on 66 votes.
Article has been viewed 90K times.
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