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GlobalSCAPE Knowledge Base

Officially Supported Products and EOL Dates

General

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • All Products

SUPPORTED PRODUCTS

Please review the Globalscape End of Life (EOL) and Support Life Policy described on our website. Technical support is provided in accordance with the policy.

Can I get support after my version has entered EOL?

  • If you have a current Maintenance and Support plan, you will still receive limited/minimal support at the discretion of the Globalscape Support team; however, Globalscape will no longer release maintenance builds or "patches" for that version.
  • It is highly recommended that you upgrade to the latest version, as many "fixes" and new features are related to security and performance.
  • When you have an active Maintenance and Support Plan, you can update to the next version for free. (If your current version is more than 1 versions behind the most recently released version, upgrading is a stepped process.)
  • To view version history and download the latest version, log in to the Client Success Portal. Be sure to read the version history and upgrade instructions before upgrading the product. For complex installations, contact us to ask about our Deployment Services to help with the upgrade.

When does EOL start for my version?

The "EOL Start Date" begins when the next major version is released. Every major version has a minimum lifespan of 2 years.

PRODUCT LIFE CYCLE 

The table below provides the following information:

  1. Product name/version 
  2. Release (GA) Date
  3. EOL Start Date - EOL is entered when the next major version is released.
  4. Full-support Wind-down End date - Globalscape will continue to provide Full Support for all Cases at all Severity Levels for 12 months following EOL. The "Wind-down Period" is the period immediately following EOL.
  5. Partial-support End Date - Globalscape provides "Partial Support" for 6 months following the Full-Support Wind-down Period.

    The EOL Policy was updated November 24, 2020 to provide full support for all cases at all severity levels for twelve (12) months following EOL "Wind-down" period.

**Products not listed in the table below are no longer supported.**

Product1 Release
Date2

EOL DATE;
Full Support
Ends3

Full Support
Wind-Down Ends4

Partial
Support Ends5

CuteFTP® v9.3 (Windows)

7/11/2018

TBD

TBD

TBD

DMZ Gateway v3.5

05/16/2018

TBD

TBD

TBD

EFT v8.0.0.38
EFT v8.0.1.4
01/20/2020
02/10/2020
 TBD  TBD TBD 

EFT v7.4

08/29/2017

01/20/2020

1/20/20211

07/20/2021

Accelerate Module and scClient

04/26/2014

03/31/2020

03/31/2021

03/31/2022

EFT Web Admin

01/31/2015

01/15/2019

07/15/2019

07/15/2020

Secure Ad Hoc Transfer (SAT) v6.5

02/15/2013

08/15/2014

02/15/2015

08/15/2015

Mail Express v4.3

07/05/2016

7/05/2018

01/05/2019

06/05/2019

WAFS/CDP v5

12/01/2015

12/01/2017

06/01/2018

12/01/2019

1. "Full Support Wind-Down Ends period" was extended on 11/24/2020

Web Admin, MiX Cloud, Mail Express, Secure Ad Hoc Transfer, and WAFS are no longer available.

Details
Last Modified: 3 days ago @ 10:46 AM
Last Modified By: kmarsh
Type: FAQ
Rated 2 stars based on 115 votes.
Article has been viewed 157K times.
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