THE INFORMATION IN THIS ARTICLE APPLIES TO:

• All Products

SUPPORTED PRODUCTS

Please review the Globalscape End of Life (EOL) and Support Life Policy described on our website. Technical support is provided in accordance with the policy.

Can I get support after my version has entered EOL?

• If you have a current Maintenance and Support plan, you will still receive limited/minimal support at the discretion of the Globalscape Support team; however, Globalscape will no longer release maintenance builds or "patches" for that version.
• It is highly recommended that you upgrade to the latest version, as many "fixes" and new features are related to security and performance.
• When you have an active Maintenance and Support Plan, you can update to the next version for free. (If your current version is more than 1 versions behind the most recently released version, upgrading is a stepped process.)
• To view version history and download the latest version, log in to the Client Success Portal. Be sure to read the version history and upgrade instructions before upgrading the product. For complex installations, contact us to ask about our Deployment Services to help with the upgrade.

When does EOL start for my version?

The "EOL Start Date" begins when the next major version is released. Every major version has a minimum lifespan of 2 years. (As described in the Globalscape End of Life (EOL) and Support Life Policy: Major Releases are designated by the numbers immediately to the left and right of the decimal point, such as 1.0, 2.0, 2.1, etc.)

PRODUCT LIFE CYCLE 

The table below provides the following information:

1. Product name/version
2. Release (GA) Date
3. EOL Start Date - EOL is entered when the next major version is released, known as the "Wind-down Period". (For example, v8.0x EOL starts when v8.1 is released.). Globalscape will continue to provide Full Support pursuant to the M&S Plan for all Cases at all Severity Levels for twelve (12) months following EOL ("Wind-down Period").
4. Full-support Wind-down End date - At the end of the Wind-down Period, Globalscape will stop providing Full Support. The "Wind-down Period" is the period immediately following EOL.
5. Partial-support End Date - Globalscape provides "Partial Support" for 6 months following the Full-Support Wind-down Period.
6. "Full Support Wind-Down Ends period" was extended on 11/24/2020 

The EOL Policy was updated November 24, 2020 to provide full support for all cases at all severity levels for twelve (12) months following EOL "Wind-down" period.

**Products not listed in the table below are no longer supported.**

Web Admin, MiX Cloud, Mail Express, Secure Ad Hoc Transfer, and WAFS are no longer available.