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THE INFORMATION IN THIS ARTICLE APPLIES TO:
- Web Transfer Client, v220.127.116.11 and later
WTC gets AJAX error when transferring multiple large files simultaneously (e.g., 4 files of 3GB each), and the uploads fail.
Increase the default timeout for upload requests from 1.5 minutes to 4 minutes.
To increase the timeout for upload requests
- Open the index.html file in the Web Transfer Client installation folder.
The default location is C:\Program Files (x86)\Globalscape\EFT Server Enterprise\web\public\EFTClient\jument\index.html.
- Find the "fileUploadWidgetAjaxTimeout" flag.
- Change the value, represented in milliseconds.
(e.g., 1.5 minutes = 90000 milliseconds; 4 minutes = 240000 milliseconds.)
This error can be caused by a timeout on one or more requests to the server. The timeout can occur when it takes longer than expected to calculate a large file’s CRC value, and when the browser is having difficulty keeping up.