THE INFORMATION IN THIS ARTICLE APPLIES TO:
- CuteFTP® - All Windows versions
SYMPTOMS
After installing Windows security update MS06-015, upon starting CuteFTP the program is not responsive at all or hangs immediately after startup.
CAUSE
The MS06-015 security update package installs a new binary which may stop responding when certain Hewlett Packard or firewall software is installed. This binary is used by both Windows Explorer and CuteFTP. Software that may cause this problem include:
- Hewlett-Packard's Share-to-Web software which is bundled with
- HP PhotoSmart software
- Any HP DeskJet printer that includes a card reader
- HP Scanners
- Some HP CD-DVD RWs
- HP Cameras
- Sunbelt Kerio Personal Firewall
RESOLUTION
For detailed instructions, see Microsoft Knowledge Base Article 918165.
Microsoft has not determined if there are other third-party COM controls or shell extensions that may also cause this problem. If the steps above do not resolve your issue, contact GlobalSCAPE Technical Support.