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EFT fails to start one or more Sites

Karla Marsh
EFT

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • EFT, v7.4.13

SYMPTOM

EFT fails to start one or more Sites

CAUSE

EFT falsely determines that the Site's ports are in use, because the ports were not de-allocated before the service restart has completed—usually due to powerful hardware causing service restart to happen with little to no delay.

RESOLUTION

Configure the following registry settings to insert a slight delay before restarting, or retry Site start a few times when the initial attempt fails.

EFT v8.0 and later store Advanced Properties in a JSON file. When you upgrade from EFT v7.4.x to EFT v8, the non-default settings that you have defined in the registry will be added to the Advanced Properties file during upgrade. (Default settings become part of the EFT configuration files.) For a more on how to use advanced properties, and a spreadsheet of the advanced properties, please refer to the "Advanced Properties" topic in the help for your version of EFT.

In EFT v8 and later:

Add the name:value pair to the AdvancedProperties.JSON file in EFT's \ProgramData\ directory as described in the "Advanced Properties" topic in the online help for your version of EFT.

{
"SiteStartDelay": milliseconds to insert a delay before the initial start,
"SiteStartRetries": number of retries, 
"SiteStartRetryDelay": retry delay in milliseconds
}

In versions prior to v8.0:

HKEY_LOCAL_MACHINE\Software\WOW6432Node\GlobalSCAPE Inc.\EFT Server 7.4\

Value name: SiteStartDelay

Type: DWORD

Default Value: 0 = no delay (default behavior); any other decimal value = milliseconds to insert a delay before the initial start

Cached: yes

Backup/Restore: yes

Value name: SiteStartRetries

Type: DWORD 

Default Value: 0 = no retry (default behavior); any other decimal value = number of retries

Cached: yes

Backup/Restore: yes

Value name: SiteStartRetryDelay

Type: DWORD

Default Value: 0 = no retry delay (default behavior); any other decimal value = retry delay in milliseconds

Cached: yes

Backup/Restore: yes

Details
Last Modified: 2 Months Ago
Last Modified By: kmarsh
Type: HOTFIX
Rated 2 stars based on 1 vote
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