THE INFORMATION IN THIS ARTICLE APPLIES TO:
SYMPTOM
EFT fails to start one or more Sites
CAUSE
EFT falsely determines that the Site's ports are in use, because the ports were not de-allocated before the service restart has completed—usually due to powerful hardware causing service restart to happen with little to no delay.
RESOLUTION
Configure the following registry settings to insert a slight delay before restarting, or retry Site start a few times when the initial attempt fails.
EFT v8.0 and later store Advanced Properties in a JSON file. When you upgrade from EFT v7.4.x to EFT v8, the non-default settings that you have defined in the registry will be added to the Advanced Properties file during upgrade. (Default settings become part of the EFT configuration files.) For a more on how to use advanced properties, and a spreadsheet of the advanced properties, please refer to the "Advanced Properties" topic in the help for your version of EFT.
In EFT v8 and later:
Add the name:value pair to the AdvancedProperties.JSON file in EFT's \ProgramData\ directory as described in the "Advanced Properties" topic in the online help for your version of EFT.
{
"SiteStartDelay": milliseconds to insert a delay before the initial start,
"SiteStartRetries": number of retries,
"SiteStartRetryDelay": retry delay in milliseconds
}
In versions prior to v8.0:
HKEY_LOCAL_MACHINE\Software\WOW6432Node\GlobalSCAPE Inc.\EFT Server 7.4\
Value name: SiteStartDelay
Type: DWORD
Default Value: 0 = no delay (default behavior); any other decimal value = milliseconds to insert a delay before the initial start
Cached: yes
Backup/Restore: yes
Value name: SiteStartRetries
Type: DWORD
Default Value: 0 = no retry (default behavior); any other decimal value = number of retries
Cached: yes
Backup/Restore: yes
Value name: SiteStartRetryDelay
Type: DWORD
Default Value: 0 = no retry delay (default behavior); any other decimal value = retry delay in milliseconds
Cached: yes
Backup/Restore: yes