THE INFORMATION IN THIS ARTICLE APPLIES TO:

• Web Transfer Client, v6 - 6.3.x

SYMPTOM

The Web Transfer Client (WTC) does not load completely in Firefox.

RESOLUTION

To resolve this issue, do one of the following:

• If the AdBlockPlus extension installed and enabled, disable AdBlockPlus when starting the WTC.

--or--

• Open the file EFTWebClientLogic.js in a text editor, such as Notepad. Find the following line of code and change 1000 (1000 milliseconds) to larger number. The file is located in the EFT Server installation folder web\public\EFTClient\wtc

Using a text editor (such as Notepad) find the following line of code:

init("", "/")

and change it to

setTimeout('init("", "/")',1000);

(This fix will be implemented in v6.4 and later of EFT Server.)

MORE INFORMATION

AdBlockPlus is slowing down the loading of the applet used by the WTC. Adding a small delay gives the browser time to fully load the applet so its initialization can proceed.