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EFT Server is unable to upload or download a file to a subfolder

Karla Marsh
EFT

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • EFT Server Enterprise version 6.3.1 and later
  • EFT v4.x to v7.4.x stores advanced properties in the registry.
  • EFT v8.x stores Advanced Properties in a JSON file.
  • When you upgrade from EFT v7.4.x to EFT v8, the non-default settings that you have defined in the registry will be added to the Advanced Properties file during upgrade. (Default settings become part of the EFT configuration files.) For a more on how to use advanced properties, and a spreadsheet of the advanced properties, please refer to the "Advanced Properties" topic in the help for your version of EFT.

DISCUSSION

The Event Rule client issues a CWD /subfolder command when navigating to the remote user's subfolder to download a file in that subfolder. Some mainframes do not accept the leading slash in front of the subfolder name. This prevents EFT Server from successfully downloading /subfolder/filename.

Use the following advanced property to execute CWD without a leading slash. If value is missing or zero = legacy behavior, otherwise CWD is executed without a leading slash.

In EFT v8 and later:

Add the name:value pair to the AdvancedProperties.JSON file in EFT's \ProgramData\ directory as described in the "Advanced Properties" topic in the online help for your version of EFT.

{
"RemoveLeadingSlash": 1
}

In versions prior to v8.0:

DWORD:RemoveLeadingSlash

32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\GlobalSCAPE Inc.\EFT Server 4.0

64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GlobalSCAPE Inc.\EFT Server 4.0

Details
Last Modified: 6 Months Ago
Last Modified By: kmarsh
Type: HOWTO
Rated 1 star based on 8 votes.
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