Problem: 

When attempting to remove the software the following error is received:  Cannot open INSTALL.log file

Resolution:

1. Download a fresh copy of the original program installation file and save it to a convenient location. Be sure to download the same major version number as what is already installed.

• For CuteFTP, downloads can be found on globalscape.com under Support.
• For EFT, log in to the Client Success Portal to review the release notes and download your version of the EFT platform.

2. Start the Setup file downloaded in Step 1 above. If prompted, click Repair, then click Next and follow the onscreen instructions.

3. In Control Panel, double-click Add or Remove Programs, select the relevant program and then click Remove.