Opening PDF in EFT help causes administration interface to crash or hang

THE INFORMATION IN THIS ARTICLE APPLIES TO:

• EFT, all versions

SYMPTOM

PDFs in the EFT help occasionally:

• Causes the EFT administration interface to display an error, crash, or hang.
• Opens the PDF in the frame of the help file instead of the browser or PDF viewer.

CAUSE

Possible causes include:

• Using 32-bit PDF reader instead of 64-bit.
• Delay in opening PDF reader causes timeout.
• Unknown due to intermittent symptoms.

RESOLUTION/WORKAROUND

• When a message appears asking if you want to Open the PDF or Save, click Save to save in your downloads folder. Then open the PDF in your viewer of choice.
• Most modern browsers can open PDF files. On the EFT computer, you can change the default app to open PDF files in your browser. (Settings > Default apps).
• If there is a delay in opening the PDF, give it extra time. Don't double-click or try to open other things in help or in EFT.
• Look at the Performance Monitor tab in the Task Manager (Search > Task Manager) to see if this issue is a memory issue. If so, try closing other windows or pause/stop services that are running that you don't currently need.