THE INFORMATION IN THIS ARTICLE APPLIES TO:
If you are running a Custom Command consisting of a script that makes configuration changes to EFT (meaning it instantiates EFT’s SFTPCOMInterface.dll), AND if you select the Stop Processing check box under the Action, you run the chance of creating a deadlock that will result in a hung EFT, until the command times out (assuming a timeout was configured for the command).
Globalscape recommends that you use one of the following workarounds:
- Do not select the Stop Processing check box, which allows the Command to run asynchronously, and greatly reduces or even eliminates the chance of deadlock.
- Run the Command from a Timer or Folder Monitor rule, rather than as a trigger related to other configuration or internal changes in EFT (such as account created, IP banned, etc.).
Optionally provide private feedback to help us improve this article...
Thank you for your feedback!