THE INFORMATION IN THIS ARTICLE APPLIES TO:

• EFT Server, version 6.5 and later

SYMPTOM

In Internet Explorer 8 and earlier, downloads over HTTPS fail when using the Plain-Text Client

RESOLUTION

The registry override from Microsoft (http://support.microsoft.com/kb/323308) described below will bypass the HTTPS cache check so that files can be downloaded directly from the remote site. Alternatively, upgrading to IE9, or using a current web browser will resolve the issue.

To resolve this issue in Internet Explorer 7 and 8:

1. Start the Registry Editor.
2. For a per-user setting, locate the following registry key:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings

3. For a per-computer setting, locate the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings

4. On the Edit menu, click Add Value.
5. To override the directive for HTTPS connections, add the following registry value:

"BypassSSLNoCacheCheck"=Dword:00000001

6. To override the directive for HTTP connections, add the following registry value:

"BypassHTTPNoCacheCheck"=Dword:00000001

7. Close the Registry Editor.

MORE INFORMATION

When connecting to EFT v6.5 via the Plain Text Client using Internet Explorer 8, Windows Internet explorer receives the following error:

“Unable to download [filename] from [host address]

Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.”

When connecting to EFT v6.5.0, Internet Explorer 8 tries to permanently cache secure files on the client computer, which by current security standards should not be allowed. A bug in Internet Explorer prevents active downloads over the secure socket layer unless files are cached on the client computers.