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SFTP shows error when file transfer is downloading with matching file name options

Karla Marsh
EFT Express (SMB) & Enterprise

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • EFT, v7.x and later

SYMPTOM

When an event rule file transfer is using the "Matching filenames" dropdown in the Offload Action Wizard > Destination File Path, the client server shows an error similar to the following:

[11:36:59 AM] COMMAND:> Get attributes of file: /Copy (4) of New Text Document - Copy (8).txt
[11:36:59 AM] ERROR:> Attributes are not available
[11:36:59 AM] COMMAND:> Get attributes of file: /Copy (4) of New Text Document - Copy (8).txt
[11:36:59 AM] ERROR:> Attributes are not available
[11:36:59 AM] COMMAND:> Open file: /Copy (4) of New Text Document - Copy (8).txt
[11:36:59 AM] STATUS:> File opened successfully
[11:36:59 AM] STATUS:> File closed: /Usr/babby/Copy (4) of New Text Document - Copy (8).txt

CAUSE

The error is normal behavior of the "smart" upload workflow. That is, before upload, the SFTP client checks if the destination file exists and sends a "Get Attributes" command for its name.

  • If it receives an error message, the client sees that "file does not exist" and starts the upload.
  • If it receives a success message, the client sees that "file does exist" and starts applying "match filename" policy (overwrite/numerate/skip).

Refer to the Smart Overwrite topic in your version of EFT for a flow chart describing the process and more information, if needed.

Details
Last Modified: 2 Months Ago
Last Modified By: kmarsh
Type: ERRMSG
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