THE INFORMATION IN THIS ARTICLE APPLIES TO:

• EFT Enterprise, version 6 and later

SYMPTOM

Advanced Workflow Engine (AWE) Excel Tasks fail to save when run via EFT Event Rules, but work when tested in Task Builder.

RESOLUTION

The AWE product uses a 32-bit structure, so it looks for this path C:\Windows\System32\config\systemprofile\Desktop, even if you are on a 64-bit operating system. Before running the Task in an Event Rule, create the following folders:

• 64-bit:

C:\Windows\Syswow64\config\systemprofile\Desktop

• 32-bit

  C:\Windows\System32\config\systemprofile\Desktop

MORE INFORMATION

Excel objects run in the context of the user executing them. If EFT is running as a Local System, then the Excel object is executed using the Local System profile.

For more information, refer to the article in the Microsoft TechNet forum, Problem running Windows Service with Excel Object on Windows Server 2008 64-bit.