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The Mail Express Server Windows Service may fail to start on systems where the time zone is greater than GMT+9:00.

Karla Marsh
Mail Express

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  •  Mail Express Server Versions 3.0.0 and 3.0.1.

SYMPTOM

The Mail Express Server Windows Service may fail to start on systems where the time zone is greater than GMT+9:00. In this situation the service log file <Install Directory>\logs\MailExpressServerService.log will contain the following message:

The license keys are incorrect.

Please verify that the wrapper.license.* properties match exactly and that the following property values match those required for the license:

  wrapper.java.mainclass=com.globalscape.mailexpress.server.MailExpressServiceWrapperListener

RESOLUTION

To resolve this issue perform the following:

  1. Using a text editor, edit the file <InstallDir>\conf\MailExpressServerService.conf

  2. Navigate to the end of the file.

  3. Replace the license section:

    #********************************************************************

    # Wrapper License Properties

    #********************************************************************

    wrapper.license.type=DEV

    wrapper.license.id=201001210005

    wrapper.license.licensee=GlobalSCAPE, Inc.

    wrapper.license.dev_application=Mail Express Server

    wrapper.license.features=64bit

    wrapper.license.upgrade_term.begin_date=2009-07-25

    wrapper.license.upgrade_term.end_date=2010-07-25

    wrapper.license.key.1=0c57-5353-9f12-f359

    wrapper.license.key.2=6199-d0ba-2b2b-8253

    wrapper.license.key.3=80aa-4385-aa5e-cfbd

    wrapper.license.key.4=ffea-65bf-285f-1ee7
     

  4. With the following section :

    #********************************************************************

    # Wrapper License Properties

    #********************************************************************

    wrapper.license.type=DEV

    wrapper.license.id=201005250040

    wrapper.license.licensee=GlobalSCAPE, Inc.

    wrapper.license.dev_application=Mail Express Server

    wrapper.license.features=64bit

    wrapper.license.key.0=4a69-cc70-4e2c-3370

    wrapper.license.key.1=8da9-5030-e040-486e

    wrapper.license.key.2=7355-c6bd-7dfb-97ff

    wrapper.license.key.3=a1fd-4ec0-1d3a-1111

    wrapper.license.key.4=ead7-002e-200f-ef01
     

  5. Save the changes to the file.

  6. Restart the Mail Express Server Service.

Details
Last Modified: Last Week
Last Modified By: kmarsh
Type: FIX
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