THE INFORMATION IN THIS ARTICLE APPLIES TO:
- EFT Remote Agents v8.2.0.45 and v8.2.0.46
DISCUSSION
Upgrading from EFT 8.2.0 to EFT 8.2.1 with RAM configured will require manual upgrade on Remote Agent; this does not affect upgrades from EFT 8.1.x.
Before upgrading your Remote Agents to EFT v8.2.1, please read and understand the following information.
- If the deployed agent is version 8.2.0.45 or 8.2.0.46, you must manually upgrade or redeploy the agent after EFT is upgraded.
- Also note that v8.2.0.45/46 agents will STOP working once EFT is upgraded until they are manually upgraded.
- v8.1.0.16 agents will auto upgrade going to v8.2.1.26.
- Remote Agent automatic updates do not work when coming from v8.2.0.45/46 and the admin will need to either manually upgrade or uninstall the current agent, then re-deploy the new version.
Below are the steps to manually upgrade the agent.
- v8.2.0.45/8.2.0.46 agent is already deployed.
- Upgrade EFT to 8.2.1.26.
- The agent will download the new v8.2.1.26 agent installer but will fail to run the installer. The agent will then disable itself.
- The new agent installer will be located in C:\ProgramData\Globalscape\EFT Remote Agent\update\.
- Note that there may be multiple agent installers, so verify that you have the correct version.
- If the agent failed to download the new agent installer, you will need to transfer it to the machine.
- CMD to the same directory and run the corresponding agent template installer script.
- Note that if the agent template was set to auto enroll, the enrollment period may have expired; you will need to re-create a new agent template and use that agent install script.
- The agent should then update and automatically be reconfigured without needing to uninstall the old agent.
- If the above steps fail, you will need to uninstall the current agent and re-deploy the agent as you would in a fresh deployment. (Refer to the help documentation for your version of EFT.)