THE INFORMATION IN THIS ARTICLE APPLIES TO:
DISCUSSION
For support to properly determine root cause of a crash or hang of EFT, the client must be able to provide a crash dump or a hang dump.
- A Hang is when the process (cftpstes.exe) is still running in task Manager but EFT does not respond to FTP/SSH/HTTP connections. It may also not respond to Administrator requests through COM or through the Administrator Interface.
- A Crash is when the process (cftpstes.exe) is no longer running in Task Manager.
Download and install the latest Microsoft Debugging Tools for Windows: Debug Diagnostic Tool v2 Update 2 from Official Microsoft Download Center
It is installed (by default) in C:\Program Files\DebugDiag. Follow the instructions in the tool to collect the crash/hang report.
Once you have collected the hang dump or crash dump file, create a Support case and the Globalscape Support team will provide a drop off location for you to upload your files and any other necessary documentation.
If Support requests a list of installed applications, refer to How to Collect an Installed Applications List.
(NOTE: The Microwsoft ADPlus tool is no longer available for download.)