Message appears stating that the node is out of sync and that the service needs to be restarted

THE INFORMATION IN THIS ARTICLE APPLIES TO:

• EFT, v7.0 and later

SYMPTOM

When an admin logs into the administration interface, a message appears stating that the node is out of sync and that the service needs to be restarted.

A node can get out of sync if 1) on administrator login, if the configuration in memory does not match the configuration file on the shared drive; or 2) when the node fails to receive a configuration change message. In either case, the EFT server service will restart and load the latest configuration.

RESOLUTION

Restart the EFT service.

MORE INFORMATION/WORKAROUND

HA nodes running on systems with more than one network interface card can get into a state in which the nodes get out of sync.

To prevent this from occurring

Bind your MSMQ listener to a specific static adapter by adding the following registry string value:

HKLM\software\Microsoft\MSMQ\Parameters\MulticastBindIP

with the IP address of the adapter you want to bind to.