THE INFORMATION IN THIS ARTICLE APPLIES TO:
- Mail Express, versions 4.0 and later
SYMPTOM
On Windows XP, the Outlook Add-In (OAI) cannot connect to Mail Express via the DMZ Gateway.
RESOLUTION
Windows XP does not support any of the Mail Express server-approved ciphers for FIPS 140-2 compliance.
- If you need to use the OAI, connect directly to Mail Express, not through DMZ Gateway, or upgrade your operating system
- If you can use the web portal, use a browser that supports the Mail Express server-approved ciphers for FIPS 140-2 compliance, such as Chrome.
MORE INFORMATION
Windows XP Pro SP3 has support for a cipher that is FIPS compliant, however, the JSSE for Java 7 doesn't provide an implementation for this cipher, which Mail Express uses for the DMZ Gateway connection.
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