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Unable to upload a folder to EFT using WTC

Karla Marsh
EFT Express (SMB) & Enterprise

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • WTC, v1.1
  • EFT, v7.1.1.11

SYMPTOM

Unable to upload a folder to EFT through the Web Transfer Client (WTC) when using Internet Explorer or Firefox

RESOLUTION

Do one of the following:

  1. Compress the entire folder, and then upload the resulting ZIP file.

  2. Change to Google Chrome or other browser that supports folder uploads.

MORE INFORMATION

The administrator can enable a popup message to appear in the browser when a user attempts to upload a folder using Internet Explorer or Firefox.

To enable the message

  1. Open the configuration file in a text editor. By default, the file is at:

  2. C:\Program Files (x86)\GlobalSCAPE\EFT Server Enterprise\web\public\EFTClient\jument\scripts\39ba4de0.adminConfig.js

  3. Change

  4. gsb.config.showSiteInitPopups = false;

    to

    gsb.config.showSiteInitPopups = true;

    Example:

    \Globalscape\EFT Server Enterprise\web\public\EFTClient\Jument\scripts\39ba4de0.adminConfig.js

     

    'use strict';

    /* global gsb */

    on initialization (e.g., browser incompatibility for feature). */

    gsb.config.showSiteInitPopups = true;

  5. Save the file.

  6. A message similar to the following should appear when using Firefox and Internet Explorer:

  7. To upload folders, either compress the entire folder and upload the ZIP file, or switch to the Chrome browser.

Details
Last Modified: 4 Years Ago
Last Modified By: GlobalSCAPE 5
Type: FIX
Rated 1 star based on 3 votes.
Article has been viewed 15K times.
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