THE INFORMATION IN THIS ARTICLE APPLIES TO:

• Mail Express, version 3.x

SYMPTOM

An ERROR level log message appears in the MailExpressServer.log similar to the following:

ERROR Failed to locate attribute "mail" for user "IdontHaveAnEmail"

RESOLUTION

When authenticating an Active Directory-backed user with the Mail Express Server, the server will attempt to locate the following attributes on the user account:

• mail - The email address for the user is used to populate the email address for the user within Mail Express. This field should exist, because the LDAP-backed users inherently originate from the Outlook Add-In, and thus should have Exchange accounts. This field is required.
• displayName - The display name for the user is not required, but if present, it will be used to populate the user's display name within Mail Express.

If a user account lacking the "mail" attribute attempts to authenticate with the Mail Express Server, an ERROR level log message appears in the MailExpressServer.log similar to the error above.

MORE INFORMATION

If this information does not help solve your problem, please contact GlobalSCAPE Customer Support for more information.