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Could not send “On Error” email for AWE action; default mail server not defined


GlobalSCAPE 5
EFT Express (SMB) & Enterprise

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • EFT Server, version 6 - 6.3

(This issue was fixed in v6.4)

SYMPTOM

No emails are sent from AWE actions.

RESOLUTION

Add the following entries to the Windows Registry, depending on your EFT Server version and operating system. Edit the entries to correspond with your domain and user information. (If you use the attached .txt file, be sure to edit the file with your values, then change the file extension .reg before executing it. Don't double-click the link; right-click it, then save the file on your desktop.)

Registry Location:

For EFT Server v6.3 on a 32-bit OS:

[HKEY_LOCAL_MACHINE\SOFTWARE\Network Automation\Automate 8\TaskService]

For EFT Server 6.3 on a 64-bit OS:

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Network Automation\Automate 8\TaskService]

For EFT Server v6.2 on a 32-bit OS:

[HKEY_LOCAL_MACHINE\SOFTWARE\Network Automation\Automate 7\TaskService]

For EFT Server 6.2 on a 64-bit OS:

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Network Automation\Automate 7\TaskService]

For EFT Server 6.0.x and 6.1.x on a 32-bit OS:

HKEY_LOCAL_MACHINE\SOFTWARE\Network Automation\BPA Agent\TaskService]

For EFT Server 6.0.x and 6.1.x on a 64-bit OS:

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Network Automation\BPA Agent\TaskService]

Values:

Name Type Data
SMTPServer REG_SZ email server name
SMTPPort REG_DWORD port number (e.g., 0X00000019 (25); 25 is the port number)
SMTPUser REG_SZ username
SMTPPassword REG_SZ password (appears encrypted in the registry after you enter it)

 

MORE INFORMATION

The SMTP configuration within EFT Server is not visible from the AWE module; therefore, you must add the registry values as described above to tell the AWE module which SMTP server and port to use.


Attachments

AWE_email.txt 211 bytes, 1.4K views

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Details
Last Modified: Last Year
Last Modified By: kmarsh
Type: HOWTO
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Article has been viewed 21K times.
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