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CuteFTP hangs irregularly when attempting a connection.


GlobalSCAPE Support 1
CuteFTP

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • CuteFTP Home (All Versions)
  • CuteFTP Professional (All Versions)

SYMPTOMS

When attempting to connect with a remote FTP site, the following dialog window is encountered and a connection is never established.

CAUSE

The exact cause for this error is unknown however it is believed to be caused when another program overwrites or otherwise changes one or more CuteFTP program files.

RESOLUTION

Completely remove and then reinstall CuteFTP.

  1. As a precaution, backup your existing Site Manager data.
    • On the Help menu and click Backup Personal & Registration data and then follow the onscreen instructions.
  2. Download CuteFTP from this Web page and save it to a convenient place.
  3. Run the downloaded setup file.
  4. After the setup wizard starts, choose Remove, click Next and then follow the onscreen instructions. (Be sure to save your Site Manager data when prompted.)
  5. When finished removing CuteFTP, restart your computer.
  6. Run the downloaded setup file again and follow the onscreen instructions to reinstall CuteFTP. (All components should be installed.)

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Details
Last Modified: 7 Years Ago
Last Modified By: GlobalSCAPE 5
Type: PRB
Rated 2 stars based on 4 votes.
Article has been viewed 9.4K times.
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