Menu

Search

GlobalSCAPE Knowledge Base


The registered user name shown in the About box is incorrect.


GlobalSCAPE Support 1
Activation & Registration

THE INFORMATION IN THIS ARTICLE APPLIES TO:
  • CuteFTP Pro®, Home, and Lite, version 8
PROBLEM

The registered user name shown in the About box is incorrect or it has become corrupted.

RESOLUTION

If the registered user name shown in the About box is incorrect or has been corrupted, delete the file named value.dat from the following location. After deleting value.dat, restart CuteFTP and then use your existing registration serial number to activate and register CuteFTP again.

In Windows XP:

C:\Documents and Settings\All Users\Application Data\GlobalSCAPE\CuteFTP 8 [Home or Professional]\value.dat

In Windows Vista and Windows 7:

C:\Program Data\GlobalSCAPE\CuteFTP 8 [Home or Professional]\value.dat

IF value.dat IS HIDDEN...

By default, Windows hides many program files to prevent accidentally deleting or changing them. If you cannot find value.dat at the path shown above, follow the steps below (depending on your operating system) to display hidden files and folders.

In Windows XP:

  1. Click Start, click Control Panel and then double-click Folder Options.
  2. On the View tab, under Hidden files and folders, click Show hidden files and folders and then click OK.

In Windows Vista:

  1. Click Start, click Control Panel, click Appearance and Personalization and then click Folder Options.
  2. On the View tab, under Hidden files and folders, click Show hidden files and folders and then click OK.

In Windows 7:

  1. Click Start, click Control Panel, and then click Folder Options.
  2. On the View tab, under Hidden files and folders, click Show hidden files and folders and then click OK.

Also In This Category


On a scale of 1-5, please rate the helpfulness of this article


Not Helpful
Very Helpful
Optionally provide private feedback to help us improve this article...

Thank you for your feedback!


Comments require login or registration.

Details
Last Modified: 7 Years Ago
Last Modified By: GlobalSCAPE 5
Type: PRB
Rated 1 star based on 7 votes.
Article has been viewed 25K times.
Options
Find Similar