THE INFORMATION IN THIS ARTICLE APPLIES TO:

• EFT, v7.x and later

SYMPTOM

Unable to set refresh interval on LDAP/AD site when EFT configured in HA.

CAUSE

When creating an LDAP Site on an HA node, the Refresh User Database is manual. Automatic refresh is disabled, because the user list must be synchronized on all nodes at the same time.

RESOLUTION/WORKAROUND

Create the user at login: The user that has been newly added to LDAP/AD logs in to EFT, and EFT creates the account (in EFT) for them.

Alternatively, you can use the COM API to synch "on demand":

• Site.ForceSynchronizeUserDatabase () syncs all
• Site.ForceSynchronizeUser (bstrUser As String)

Force Synchronize launches the user database synchronization thread (asynchronously) in EFT (equivalent to clicking View > Refresh User Database).

This method does not change the client's COM object. You must use the Server.RefreshSettings() method after waiting a suitable amount of time for the database synchronization to complete.

If a call to any COM method throws an "MX Error: 52 (0x00000034)", this means that the COM object needs to invoke RefreshSettings.