GlobalSCAPE Knowledge Base

Why is the help file or website page not displaying correctly in my browser?

Karla Marsh


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Why is the help file or website page not displaying correctly in my browser?


Every browser—and browser version—has different code for how to display pages. While Globalscape tests each of our product and website releases on the latest browser versions, browser manufacturers also continue to update their products to keep ahead of the latest security issues. (For this reason alone, you should always update your browser when prompted to do so.)

Sometimes a browser update will change the way the browser works after we release our software, causing our web-based pages to not display correctly.

Other times, web pages are not displaying correctly because the browser is configured by default to cache (store) web pages from previous times that you've viewed it. They do that so the page will display faster; however, you might not see an updated page, but the older page that is stored on your hard drive.

When you are not seeing web pages correctly, try the following tips to correct the problem. If that doesn't work, let Globalscape Support know about the issue so that we can correct it.

  1. Open the web page in a different browser. That is, if you normally use Internet Explorer, open that same page in Google Chrome.
  2. Navigate to the browser’s home page (click the house icon), clear the cache, close and reopen the browser, then open the page again. If that doesn't work:
  3. In Mozilla Firefox, click Tools > Options > Privacy & Security. Under History, click Clear History.

    In Microsoft Internet Explorer, click Tools > Delete browsing history. In the dialog box that appears, ensure the check box for Temporary Internet files and website files and for History are selected, then click Delete. (Clear the check box for Passwords and Cookies if you want to keep those.) To prevent saving pages in the future, click Tools > Internet Options, then under Security, select the Empty Temporary Internet Files folder when browser is closed, and then click OK.

    In Google Chrome, press CTRL+H, then click Clear browsing data. In the dialog box that appears, select the items that you want to clear, and the click Clear Data. Ensure that the Browsing history and Cached images and files check boxes are selected.

  4. Update your browser.
  5. To update Firefox, click General, and scroll down to Firefox Updates. There you can see which version you are using and whether an update is available. If you click to "Automatically install updates" then you will always be on the latest--and most secure--version.

    Chrome is updated automatically, but you can verify this and see the version number by clicking the 3 dots icon > Help > About Google Chrome.

    In Internet Explorer and Microsoft Edge, click Start > Settings > Update & security > Windows Update, and then click Check for updatesTo find the version number, click Help > About Internet Explorer

  6. After you've cleared the browser cache and updated the browser, close the browser and reopen it, and then to go to the page that was not displaying properly.

    If it is still a problem, please let us know.

Last Modified: 3 Years Ago
Last Modified By: kmarsh
Type: FAQ
Rated 1 star based on 102 votes.
Article has been viewed 59K times.
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