THE INFORMATION IN THIS ARTICLE APPLIES TO:

• WTC, v1.1
• EFT, v7.1.1.11

SYMPTOM

Unable to upload a folder to EFT through the Web Transfer Client (WTC) when using Internet Explorer or Firefox

RESOLUTION

Do one of the following:

1. Compress the entire folder, and then upload the resulting ZIP file.

2. Change to Google Chrome or other browser that supports folder uploads.

MORE INFORMATION

The administrator can enable a popup message to appear in the browser when a user attempts to upload a folder using Internet Explorer or Firefox.

To enable the message

1. Open the configuration file in a text editor. By default, the file is at:

C:\Program Files (x86)\GlobalSCAPE\EFT Server Enterprise\web\public\EFTClient\jument\scripts\39ba4de0.adminConfig.js

2. Change

gsb.config.showSiteInitPopups = false;

to

gsb.config.showSiteInitPopups = true;

Example:

\Globalscape\EFT Server Enterprise\web\public\EFTClient\Jument\scripts\39ba4de0.adminConfig.js

 

'use strict';

/* global gsb */

on initialization (e.g., browser incompatibility for feature). */

gsb.config.showSiteInitPopups = true;

3. Save the file.

A message similar to the following should appear when using Firefox and Internet Explorer:



4. To upload folders, either compress the entire folder and upload the ZIP file, or switch to the Chrome browser.