THE INFORMATION IN THIS ARTICLE APPLIES TO:
If you are running a Custom Command consisting of a script that makes configuration changes to EFT (meaning it instantiates EFT’s SFTPCOMInterface.dll), AND if you select the Stop Processing check box under the Action, you run the chance of creating a deadlock that will result in a hung EFT, until the command times out (assuming a timeout was configured for the command).
Globalscape recommends that you use one of the following workarounds:
- Do not select the Stop Processing check box, which allows the Command to run asynchronously, and greatly reduces or even eliminates the chance of deadlock.
- Run the Command from a Timer or Folder Monitor rule, rather than as a trigger related to other configuration or internal changes in EFT (such as account created, IP banned, etc.).