Search

GlobalSCAPE Knowledge Base

The Web Transfer Client (WTC) does not load completely in Firefox

Karla Marsh
EFT Express (SMB) & Enterprise

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • Web Transfer Client, v6 - 6.3.x

SYMPTOM

The Web Transfer Client (WTC) does not load completely in Firefox.

RESOLUTION

To resolve this issue, do one of the following:

  • If the AdBlockPlus extension installed and enabled, disable AdBlockPlus when starting the WTC.
  • --or--

  • Open the file EFTWebClientLogic.js in a text editor, such as Notepad. Find the following line of code and change 1000 (1000 milliseconds) to larger number. The file is located in the EFT Server installation folder web\public\EFTClient\wtc
  • Using a text editor (such as Notepad) find the following line of code:

    init("", "/")

    and change it to

    setTimeout('init("", "/")',1000);

(This fix will be implemented in v6.4 and later of EFT Server.)

MORE INFORMATION

AdBlockPlus is slowing down the loading of the applet used by the WTC. Adding a small delay gives the browser time to fully load the applet so its initialization can proceed.

Details
Last Modified: 8 Years Ago
Last Modified By: GlobalSCAPE 5
Type: FIX
Article not rated yet.
Article has been viewed 7.6K times.
Options
Also In This Category
Tags