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EFT Server in the Windows Event Viewer

Karla Marsh
EFT Express (SMB) & Enterprise

THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • EFT Server, all versions*

    *Not all messages are available in every version; this document is provided simply to explain that if you get this message, this is what it might mean.

DISCUSSION

Certain EFT Server events, such as service startup and failure, appear in the Windows Event Viewer Application Log.

  • Click the Source column header to group the GlobalSCAPE logs together.

  • The Category column displays the component, if applicable, that caused the log to be written. In the example above, ARM appears in the Category column. (ARM did not start because it was unable to connect to the database.)

When the trial period ends for modules for which you did not purchase a license, an information error appears in the Event Log to indicate the module has expired.


EFT Server and EFT Server Enterprise write a variety of messages to the Event Viewer. Typical messages are shown in the table below.

Type

Information Displayed

Description

Warning

AWE Task '%s' at Site '%s' is aborted by timeout.

The AWE task on the Site noted was unable to complete and timed out. Verify the AWE task and the timeout specified for the task are configured properly.

Warning

Custom Command '%s' is aborted by timeout.

The command was unable to complete and timed out. Verify the command and the timeout specified for the command are configured properly.

Error

CADODatabase Error

Code = <<code>>

Code meaning = <<meaning>>

Source = <<source>>

Description = <<description>>

Database errors related to either ARM or ODBC user authentication

Error

CADOCommand Error

Code = <<code>>

Code meaning = <<meaning>>

Source = <<source>>

Description = <<Description>>

Database errors related to either ARM or ODBC user authentication

Error

CADORecordset Error

Code = xxx

Code meaning = xxx

Source = xxx

Description = xxx

Database errors related to either ARM or ODBC user authentication

Error

CADOParameter Error

Code = xxx

Code meaning = xxx

Source = xxx

Description = xxx

Database errors related to either ARM or ODBC user authentication

Error

Error: Failed to load settings. Archive is broken. File: '<<filename>>'. (<<exception description>>)

If the service cannot load the FTP.CFG file at startup time (due to corruption, bad upgrade, or whatever) then the ERROR is entered into the log.

Error

Error: Can't load server settings. Using default

If the service cannot load the FTP.CFG file at startup time (due to corruption, bad upgrade, or whatever) then the following ERROR is entered into the log

Error

GlobalSCAPE Secure FTP Server failed to start. No Authentication Managers found.

If the service starts and cannot find any registered COM Authentication Managers, then the following ERROR is logged:

Error

GlobalSCAPE Secure FTP Server failed to start. Can't initialize socket system. Error code: <<error code>>.

If WinSock could not be initialized at startup time, the following ERROR is logged:

Error

GlobalSCAPE Secure FTP Server is already running.

If the service executable is launched and there is already a service instance running, the following ERROR is logged:

Error

Trial period is over, please register.

When the trial period is determined to be expired (or invalid), then the following ERROR is logged:

Error

Server could not create administrative socket.

If the service cannot create the listening socket on the specified IP Address : PORT combination, then the following ERROR is logged:

Error

GlobalSCAPE Secure FTP Server failed to start. Can't initialize administrative socket on port: <<socket error code>>

If the server cannot start up (possibly due to the above error), then we also log the following ERROR:

Error

Accepted administrative connection from <<ip address>>. User ID: '<<admin username>>'.

When the server accepts an administration connection, it records the following INFORMATION to the event log:

Error

The EFT Server Enterprise service was removed.

*** service Uninstall errors ***

Error

The EFT Server Enterprise service could not be removed.

*** service Uninstall errors ***

Error

The control handler could not be installed.

service startup error

Error

The initialization process failed.

service startup error

Error

The service received an unsupported request.

service startup error

Error

DMZ denied the request.


Error

Registry defined config file access failed:<<filename>>. Use default location for config file.


Error

Invalid IP defined in profile


Error

Client IP is invalid, listener creation failed


Error

PNC IP is invalid, listener creation failed


Error

Failed to start this listener


Error

Request from Site <<sitename>> on computer <<computername>> is denied! Baseline EFT Server tried to connect to Enterprise DMZ Gateway.


Error

Config file monitor failed.


Error

Error: Failed to load entire dictionary file (size grew beyond maximum of <<max>>).

Only the first <<lines>> lines were read in.

Password complexity dictionary

Error

Error: Failed to load dictionary file (<<filename>>)

Password complexity dictionary

Error

Error: Failed to load dictionary file. (?)

Password complexity dictionary

Error

GlobalSCAPE EFT Server failed to create folder monitor rules on <<site>>. Error: <<error>>


Error

GlobalSCAPE EFT Server folder monitor rule on <<site>> encountered an error <<error>>. Reconnect1


Error

GlobalSCAPE EFT Server folder monitor rule on <<site>> encountered an error <<error>>. Reconnect2


Error

GlobalSCAPE EFT Server folder monitor rule on <<site>> encountered an error <<error>>. Reconnect3


Error

GlobalSCAPE EFT Server folder monitor rule on <<site>> encountered an error <<error>>


Error

ARM database ERROR - auditing STOPPED. Please correct the ARM database problem and select RECONNECT within the EFT Server Admin client to reestablish database auditing.

Error code: <<code>>

Error description: <<description>>

ARM database host: <<hostname>>

ARM database name: <<databasename>>


Error

Server could not create administrative socket.


Error

Server could not create administrative socket on specified port. Using <<host>>:<<port>> instead.


Error

Failed to intialize SSL. Please check certificate file paths.


Error

GlobalSCAPE EFT Server - FIPS %SUBSYSTEM% mode initialization error; all Sites have been stopped.


Error

Audit is disabled.


Error

Failed to load settings from file \"<CFG_FILE>\": <FAILURE_REASON>.


Error

GlobalSCAPE EFT Server failed to start. No Authentication Managers found.

EFT Server was unable to load user authentication manager COM objects. Check installation

Error

GlobalSCAPE EFT Server failed to start. Can't initialize socket system. Error code: <<code>>.


Error

GlobalSCAPE EFT Server is already running.

Attempt was made to start the EFT Server even though it was already running

Error

GlobalSCAPE EFT Server failed to start. Can't initialize administrative socket on port: <<port>>

EFT Server was unable to initialize the administrative socket which by default uses port 110

Error

Trial period is over, please register.

EFT Server was registered to run in trial mode and the trial has expired


Details
Last Modified: 2 Years Ago
Last Modified By: kmarsh
Type: ERRMSG
Rated 1 star based on 15 votes.
Article has been viewed 44K times.
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