THE INFORMATION IN THIS ARTICLE APPLIES TO:
- Secure Ad Hoc Transfer Module
QUESTION
What do the SAT module error codes mean?
ANSWER
When errors occur during the operation of the SAT module, an error number appears at the top of the SendMail form. Use the error code to troubleshoot the issue.
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If this article does not answer your question, please refer to the Secure Ad Hoc Transfer help documentation for your version:
Also refer to "Troubleshooting Errors in the Secure Ad Hoc Transfer Module" in the help documentation.
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The table below provides descriptions for possible application errors that can occur with the SAT Module.
Refer also to KB Article #10526 "Errors or performance issues when sending files larger than 10 MB"
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Error
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Description
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10001
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Not enough disk space to upload the files on drive {0} strTempFolderName
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10003
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The system could not save files to temporary directory
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10006
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The caller does not have the required permission to create the specified path (LogPath).
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10007
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The caller does not have the required permission to create the specified path (IISUploadFolder).
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10008
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The caller does not have the required permission to delete the uploaded File in the temporary directory.
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10009
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Unhandled Web exception. Refer to the log files for details.
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10010
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Unhandled exception. Refer to the log files for details.
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10011
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Failed to instantiate CIServer. Ensure SFTPCOMInterface.dll is registered on the application server.
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10012
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Could not initiate connection to EFT Server.
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10013
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The Site name {0} defined on the configuration file (web.config) cannot be found on EFT Server.
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10014
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The temporary user cannot be created on Site {siteName} of the EFT Server. Refer to the log files for details. Most likely cause: SAT was installed on an AD or LDAP Site, which cannot create temporary
users. Reinstall SAT on a GS or ODBC Site so that EFT Server can create the temporary
users.
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10015
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Failed to set permissions for temporary user on Site {siteName} of EFT Server
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10016
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Could not get a reference to the temporary user on Site {siteName} of EFT Server
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10017
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Could not set user home directory as root folder for Temporary user on Site {siteName} of EFT Server
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10018
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Failed to set expiration date for temporary user on Site {siteName} of EFT Server
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10019
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Failed to reset permissions for a temporary user on Site {siteName} of EFT Server
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10020
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Failed to send e-mail. Refer to log files for details. (Often caused by the SMTP server being unavailable.)
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10021
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Expired Version
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10022
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Failed to instantiate ClientFTPEngineClass. Ensure ClientFTPCOMLib.dll is registered on the Application Server.
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10023
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Failed to get retrieved settings level for the Ad Hoc Setting Level. Ensure the Ad Hoc Settings Level was created on EFT Server. Refer to the log files for details.
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10024
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Complex password for the user could not be created on Site {siteName}
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10025
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Change password for the user could not be created on Site {siteName}
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10026
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Could not set New Full Name for the user.
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10027
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Access to the path is denied. Refer to the log files for details.
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| 10028 |
Internal error has occurred; SAT cannot contact the Active Directory Services. Sometimes occurs when the AD server is not operational. |
| 10029 |
Internal error has occurred; Failed to deliver the payload to the temp account folder. This can be caused by one of the following errors:
- IIS does not have permission to place the file(s) in the temp account folder.
- The end user's home folder drive ran out of space or the physical folder does not exist. The log file will read: "An exception has occurred while moving the payload. Error: {0} StackTrace: {1}"
- The physical destination path is greater than 250 characters. The log file will read: "Files cannot be delivered due to the Path '{0}' because the Fullname is greater than 250 characters. Please change the SAT User Setting physical path on EFT Server to use a shorter path."
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