THE INFORMATION IN THIS ARTICLE APPLIES TO:

• EFT all versions

SYMPTOMS

When a user attempts a connection to EFT using HTTPS, a prompt is received in advance of a logon screen asking for a certificate.

CAUSE

EFT has been configured to require a certificate from all clients that connect.

RESOLUTION

The connecting user should provide a client certificate as required.

Alternatively, follow the steps shown below to configure EFT so that a certificate is not required:

1. Log in to the EFT administration interface.
2. On the Server tab, click the relevant Site.
3. On the Connections tab, next to the SSL Certificate Settings dialog box, click Configure.
4. In the SSL settings dialog box, clear the Require SSL certificates from connecting clients check box.

5. Click Apply.