Moving CuteFTP to a new computer

GlobalSCAPE 5 — Mon, 21 Apr 2008 11:06:00 GMT

Abstract:

The information in this article applies to:

CuteFTP Home (Most versions)
CuteFTP Professional (Most versions)

Moving CuteFTP to a new computer

There are two alternatives for moving the software to a new computer.

OPTION 1 (If the old computer is no longer running or available to you, or if you do not need the existing Site Manager data):

Download the software from this page: http://www.globalscape.com/support/reg.asp
Install CuteFTP on the new computer and register it using your existing serial number.

OPTION 2 (If the old computer is still available to you and you need access to the existing Site Manager data.):

ON THE OLD COMPUTER:

Launch CuteFTP. If you do not already have your registration serial number available, on the Help menu click About CuteFTP. Record your serial number so that it is available to be used on the new computer.
On the Help menu, click Backup registration & personal data then click Browse. Select a drive with portable media (e.g., a USB drive) or network location in which to save the data, then click OK. A backup successful message appears when completed.
If you are transferring the license to the new computer, remove the software from the old computer using Windows Add or Remove Programs in the Control Panel.
ON THE NEW COMPUTER:
Download the software from this page:<

Web Transfer Client File List Shows a Maximum of 499 Files and Folders.

GlobalSCAPE 5 — Mon, 21 Apr 2008 10:30:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server Web Transfer Client
QUESTION
When using the EFT Server Web Transfer Client (WTC), the file list displays only 499 files even though more files are present. How can I display more than 499 files or folders?

ANSWER

By default, the WTC is designed to automatically filter the file list and display only the first 499 files and folders. Once that limit is reached, the WTC will prompt the user to use the FILTER feature to find the files that they want.
Limiting the file list to 499 files helps to avoid performance issues when browsing folders that contain very large numbers of files and folders. Depending upon the size of the folder and the capabilities of the computer running the browser, performance of the system can degrade significantly.
To change the threshold at which this automatic filtering is enforced, see the instructions below and the attached files.
Note: This procedure is for advanced users only
To alter the automatic filtering behavior to increase the number of files displayed, do the following on the EFT Server computer:
Download and extract the files from increase-wtc-filter-threshold.zip. The zip file contains these instructions, Calendar.js, and increase-w

Using OpenSSL to Generate/Convert Keys and Certificates

GlobalSCAPE 5 — Fri, 18 Apr 2008 04:23:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

Secure FTP Server (FIPS)
EFT Server
QUESTION

How can I generate and convert keys and certificates?

ANSWER

Secure FTP Server's and EFT Server's Certificate Creation wizard guides you through the process of creating keys and certificates without using a command line. If you prefer to use a command line tool, the OpenSSL command-line tool can be used to generate and convert private keys and public certificates, including:
Creation of RSA, DH, and DSA key parameters
Creation of X.509 certificates, CSRs, and CRLs
Calculation of Message Digests
Encryption and Decryption with Ciphers
SSL/TLS Client and Server Tests
Handling of S/MIME signed or encrypted mail
You can download the precompiled Windows binary and Windows Installer for OpenSSL from http://www.slproweb.com/products/Win32OpenSSL.html. The OpenSSL distribution contains a number of utilities, including the main utility openssl.exe. By default, the utilities are installed in C:\Openssl\bin. openssl.exe and associated utilities are used at a Windows command prompt.
Some commands require specification of the OpenSSL configuration file openssl.cnf. By default, this file is installed in

How can I configure the initial data transfer without bogging down the network?

GlobalSCAPE 5 — Mon, 07 Apr 2008 11:46:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

WAFS (All Versions)
CDP (All Versions)
QUESTION

How can I configure the initial data transfer without bogging down the network?

ANSWER

IMPORTANT:
Do not use this procedure before discussing your specific requirements with Customer Support.

WAFS/CDP native internal transport over your WAN is optimized for the byte-level differences that are transferred for changing files. WAFS/CDP has a maximum bandwidth use of around 4 GB per hour even on the fastest network. You may want to shorten the time for a first large initial full file transfer by using cloning.

You can easily setup your target computer's Agents, so that the initial data transfer does not use the network (via WAFS/CDP) to transfer your data to the other location: this is Cloning. If the data is already at the remote site, and is exactly the same as at the source, you can also use cloning to set up the remote site without any data transfer. If the data is not already at the remote sites, you can use movable media, FTP, or any other method to transfer it.
[The standard way to move data i

Thumbnail images not displayed when using Vista

GlobalSCAPE Support 1 — Fri, 04 Apr 2008 03:52:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP Home versions 8.0 thru 8.1 when running on Windows Vista
CuteFTP Professional versions 8.0 thru 8.1 when running on Windows Vista
SYMPTOMS

When using Thumbnail View, thumbnail images may not be displayed or may be displayed only occasionally.

CAUSE

This error is caused by an incompatibility between CuteFTP versions 8.0 thru 8.1 and Windows Vista.

RESOLUTION

This issue was fixed. Upgrade to CuteFTP version 8.2 or greater. Registered users can download the most current version of CuteFTP from the Replacement Software Downloads Web page.

Is CuteFTP Compatible with Windows Vista?

GlobalSCAPE Support 1 — Fri, 04 Apr 2008 03:49:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP Home (All Versions)
CuteFTP Professional (All Versions)
QUESTION

Is CuteFTP compatible with Microsoft Windows Vista?

ANSWER

CuteFTP 8 is compatible with all editions of Microsoft Windows Vista (32 and 64 bit). We have run limited tests using CuteFTP 4.2, CuteFTP 5 XP, CuteFTP 6 (Home and Pro) and CuteFTP 7 (Home and Pro) and have found no problems that would keep them from running on Windows Vista.
Known issues that are specifically associated with Windows Vista are listed below. We will continue to update this article as new information becomes available.
When running CuteFTP (versions 8.0.0 - 8.0.5 only) on Windows Vista, the following error may be encountered when closing the program:

This issue was fixed in CuteFTP 8.0.6. Please browse to KB Article ID Q10347 for more information.

When using the default Windows Vista theme and connected with a remote site (or when editing a file), the remote pane is missing the Minimize, Restore and Close buttons normally displayed at the top right of the remote pane. This issue was fixed in
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP 8.1 Professional version 8.1
CuteFTP 8.1 Home version 8.1
PROBLEM

The remote file list is not sorted correctly. Sorting a column either ascending or descending may produce sorted, unsorted or mixed results.

CAUSE

This problem is caused by an issue with CuteFTP's internal sorting logic. The problem has been found to occur only in CuteFTP 8.1.

RESOLUTION

This issue was fixed. Upgrade to CuteFTP 8.2 or greater. Registered users can download the most current version of CuteFTP from the Replacement Software Downloads Web page.

Why use HTTP for file transfers

GlobalSCAPE 5 — Fri, 28 Mar 2008 12:12:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server (All Versions)
Secure FTP Server (All Versions)
DISCUSSION
The use of HTTP or FTP for file transfers depends on your business objectives and client requirements.
FTP is used to transfer files between a workstation and an FTP server. Most FTP servers require the user to have an account and log on to the FTP server to transfer files. With FTP, files can be transferred in both directions between server and workstation.
HTTP is used to transfer files from a Web server into a browser window to view a Web page that is on the Internet. With HTTP, files are transported only from the server onto the workstation's browser. The files are transferred but not downloaded, therefore not copied into the memory of the workstation.
Browsers can be used to transfer files via FTP; however, Internet Explorer and other browsers do not inherently support secure file transfers via FTP mode. When you type ftp:// and log in to an FTP Server in your browser, you are transmitting your password and data in clear-text, which is not secure. If advanced capabilities not found in Internt Explorer are desired, then you need Secure Server or EFT Server.
EFT Server's Web Transfer Client is a browser-based file transfer client that allows users to transfer files to and from EFT Server over HTTP or HTTPS using a Web browser. The Web client deploys automat

Cannot delete a folder

GlobalSCAPE 5 — Fri, 28 Mar 2008 11:38:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:
EFT Server
Secure FTP Server
SYMPTOM
When attempting to remove a folder, the Server throws the 0000FF00 error, such as:
SFTPCOMInterface.CISite.1: MX Error: 65280 (0000FF00)
RESOLUTION

The problem can be caused by one of the following:
the path is "reserved" (for example, the "/eftclient" subfolder used by the applet)
the path cannot be deleted by the Service account (for example, in use, no permissions, etc.)
the path is not a folder (for example, you are pointing to a file, not a folder)
Correct these issues, then try again.

Using CuteFTP with Norton Internet Security 2005

GlobalSCAPE 5 — Fri, 28 Mar 2008 11:34:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP
QUESTION
Can I use CuteFTP with Norton Internet Security 2005?

ANSWER

To use CuteFTP with Norton Internet Security 2005
Launch Norton Internet Security 2005, then click Status and Settings.
Click Personal Firewall and then click Configure.
On the Programs tab, review the list of programs and check for the existence of CuteFTP File Transfer Application and FTP Transfer Engine.
Right-click in the Internet Access column, then click Permit All for both programs.
Right-click in the Category column, then click File Transfer for both programs.
Click OK and then re-start CuteFTP.
Note: If either program is not listed, click Add and follow Norton's instructions to add both programs to the list. Be sure to specify Permit

TCP Firewall Port Guidelines

GlobalSCAPE 5 — Fri, 28 Mar 2008 11:32:00 GMT
Abstract:
TCP firewall port guidelines
Following is an explanation of firewall rules needed for each mode to work:
Implicit SSL
a. PORT
i. Server
INBOUND port 990 from ANY
OUTBOUND from source port 989 to ANY
ii. Client
OUTBOUND port 990 to SERVER_IP
INBOUND port CLIENT_CHOICE from SERVER_IP
b.PASV
i. Server
INBOUND port 990 from any
INBOUND ports 28000-30000 to server_IP
ii. Client
OUTBOUND port 990 to SERVER_IP
OUTBOUND ports 28000-30000 to SERVER_IP
**For information about defining a range of ports, refer to Specifying a PASV IP or Port range on EFT Server or Specifying a PASV IP or Port range on Secure FTP Server.**

Unable to upload or download files to or from the home directory

GlobalSCAPE 5 — Fri, 28 Mar 2008 11:26:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:
EFT Server
Secure FTP Server
SYMPTOM
Unable to upload or download files to or from the home directory
RESOLUTION

Verify that the server's service has permissions to modify the network share directory.
Verify that the user or group has the appropriate permissions in the VFS for that directory.
For details of defining permissions, refer to the online help topics below:
EFT Server:
Set Windows NT Permissions for EFT Server
Permission Groups
Setting VFS Folder Permissions
Secure FTP Server:
Set Windows NT Permissions
Permission Groups
Setting VFS Folder Permissions

Using an Event Rule to Execute a Command (Run a Process)

GlobalSCAPE 5 — Fri, 28 Mar 2008 11:13:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server (All Versions)
Secure FTP Server (All Versions)
DISCUSSION

You can configure EFT Server/Secure fTP Server to run executables, batch files, and scripts automatically when specific events occur, called these commands. When the Event Rule is triggered, the Server executes the specified custom command and attributes.
Note: The parameters and paths below are provided as examples; adjust them to suit your configuration.
To execute a Command from the Event Rule system
Create a custom Command. (See the online help for the the procedure.)
EFT Server online help
Secure FTP Server online help
Create a new Event Rule. (See the online help for the the procedure.)
EFT Server online help
Secure FTP Server online help
If you need to apply any conditional behavior, click it in the Conditions list.
In the Actions list, click
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP (All Versions)
QUESTION

I cannot login to my FTP site. What is my password?

ANSWER

The administrator of your FTP site assigns and maintains your login information, including the Host address, Username, and Password. If you are receiving an error message indicating that any one or more of those items is incorrect, contact your Internet service provider or your Web & FTP hosting provider for the correct log on information.
GlobalSCAPE does not have access to your login information.
If you are certain that your login information is correct and your FTP Server administrator has verified that you have access to the site to which you are attempting to log in, try the following:
Review the connection log and the codes in Q10142 - ERRDOC: FTP Status and Error Codes to determine exactly what the error is.
Verify that the destination server name, IP address, subnet mask, and port numbers are correct.
Try again later. The remote server may be temporarily or permanently inaccessible.
Ensure that your Site is properly configured in CuteFTP.
Verify that you have chosen an allowed protocol (SSH2, SSL, FTP, etc.) and have configured all required options for that protocol.
Try using only one connection thread when connecting to this particular server. The remote server may be

Registration limit exceeded

GlobalSCAPE 5 — Fri, 28 Mar 2008 09:33:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:
All products
SYMPTOM

Error: Registration limit exceeded. Your serial number is being used on too many computers and has been disabled.

RESOLUTION

GlobalSCAPE's registration activation server reports when your serial number is being used on more computers than what the license allows or the serial number has been replaced with an upgrade serial number. You may only use the software on that number of computers for which a license has been purchased; a license may not be shared by alternating use on different computers.
Visit GlobalSCAPE's technical support pages to submit a trouble ticket if you have received this message in error, or Customer support to request additional licenses.

Can I automatically ban an IP address that has tried to log in incorrectly multiple times?

GlobalSCAPE 5 — Fri, 28 Mar 2008 09:25:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server (All Versions)
Secure FTP Server (All Versions)
QUESTION

Is there any way of auto-banning an IP address that has tried to log in incorrectly multiple times?

ANSWER

There are several methods that you can use to temporarily or permanently disallow unauthorized or problem users from accessing the Server. This article describes how to ban the IP address of users attempting to connect with a non-existing login name. (For other methods, refer to the links at the bottom of this article.)
**You only need to configure this once; you can schedule Event Rules to run the script automatically at regularly scheduled intervals, as described below.**
To create the command and the script that it will execute:
Download the attached script file, addbanip.vbs (or addbanip.txt and rename it with thhe .vbs extension), and save it in c:\temp.
Copy the following text into a text editor (e.g., Notepad/EditPlus) and save it as batch file in c:\temp. For example, c:\temp\LogInvalidIp.bat.
@echo off rem Simply append all arguments to the log file rem "%EVENT.TIME%" "%USER.LOGIN%" "%CONNECTION.REMOTE_IP%" "%EVENT.REASON%" "%CONNECTION.LOCAL_PORT%" "%CONNECTION.PROTOCOL%" Echo %1 %2 %3 %4 %5 %6 %7 %8 %9 >>InvalidIp.txt
The batch file will create a file named

530 Not logged in (or Password Rejected)

GlobalSCAPE 5 — Fri, 28 Mar 2008 09:22:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP Home (All Versions)
CuteFTP Professional (All Versions)
SYMPTOMS

When attempting to log on to a remote FTP site, a 530 status code is encountered, resulting in an error message similar to one of the following examples:

530 Not logged in.
ERROR:> Not logged in.
STATUS:> Connection closed.
530 Login authentication failed.
ERROR:> Not logged in.
STATUS:> Connection closed.
530 Password rejected.
ERROR:> Not logged in.
STATUS:> Connection closed.
This error is usually accompanied by repeated requests for the FTP account username and password.

CAUSE

The 530 error is not caused by CuteFTP. The 530 error code and the repeated requests for the username and password are coming directly from the remote FTP server. The remote FTP server is rejecting the username and password combination that is being submitted to it.

RESOLUTION

The remote

FTP Status and Error Codes

GlobalSCAPE 5 — Fri, 28 Mar 2008 09:10:00 GMT
Abstract:
During FTP sessions, servers send and receive various numbered codes to/from FTP clients. Some codes represent errors, most others simply communicate the status of the connection. Below are brief explanations for the most common status and error codes.
When determining a course of action, review the entire log; some codes are informational only, others indicate that you have entered the wrong information, and others indicate what the information is that you need to provide before continuing.
If a remote server is actively refusing your attempt to connect to it, try the following to correct the error:
Verify that the destination server name, IP address, and port numbers are correct.
Verify that the connection port number is correct.
Try again later. The remote server may be temporarily or permanently inaccessible
Verify that you have chosen the right protocol (SSH2, SSL, FTP, etc.) and have configured all required options for that protocol.
Try using only one connection thread when connecting to this particular server. The remote server may be refusing multiple connections from the same client.
Try pinging the IP address of the server.
If you are using a router, verify the router is up and running. (Check it by pinging it and then ping an address outside of the router.)
Do a traceroute to the destination to verify all routers along the connection path are operational.
Verify that your subnet mask is configured properly.
Verify that your local software or hardware firewall is not blocking outbound connections originating from your FTP client.
Disable your an

Lockstep Folder Navigation Quit Functioning in CuteFTP Pro

GlobalSCAPE 5 — Fri, 28 Mar 2008 08:13:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:
CuteFTP 8 Professional
CuteFTP 7 Professional
SYMPTOMS

Lockstep folder navigation suddenly stops/starts working.
CAUSE
The Lockstep Folder Navigation icon was inadvertently clicked.

RESOLUTION

Toggle the Lockstep Folder Navigation icon, or on the main menu, click Tools, then click Lockstep Navigation.

Can I use a Windows Command Prompt to send FTP Commands to a server?

GlobalSCAPE 5 — Fri, 28 Mar 2008 08:07:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server (All Versions)
Secure FTP Server (All Versions)
CuteFTP (All Versions)
QUESTION

Can I use a Windows Command Prompt to send FTP Commands to the Server?

ANSWER

Using CuteFTP, you can communicate with an FTP site on the lowest possible level. You can define an FTP site in the Site Manager, then simply double-click it to connect and log in. Using CuteFTP's Custom Commands dialog box, you can define command sequences for common tasks, and place shortcuts for the commands on the toolbar for reuse. CuteFTP makes FTP simple; however, if you prefer to use a Windows Command Prompt, the procedure and table below will help you with some of the more common FTP tasks.
To use FTP commands at Windows command prompt
Open a command prompt and navigate to the folder containing the files that you want to transfer, then press ENTER. For example, type:
cd "C:\Documents and Settings\marsha\My Documents\CaseStudies" (You need the quotes if you have spaces in your path.)
At the C:\> prompt, type FTP. The C:\> prompt changes to

"Unexpected Error 0x8ffe2740 Occurred" Error Message When You Try to Start EFT Server

GlobalSCAPE 5 — Tue, 11 Mar 2008 11:19:00 GMT
Abstract:
"Unexpected Error 0x8ffe2740 Occurred" Error Message When You Try to Start EFT Server
Microsoft IIS uses port 80 for HTTP communication. If you are running the IIS FTP server and EFT Server on the same computer, you can do either of the following:
In IIS Manager, change the port bindings for the Web site to a port other than port
80.
Stop the application that is using port 80, and then start the Web site from IIS
Manager.
Change EFT Server’s HTTP port and then reset IIS (or the other application binding that port) to port 80 if IIS (or the other application) takes precedence over EFT Server.
For more information, refer to the Microsoft Knowledge Base article #816944.
http://support.microsoft.com/kb/816944/en-us

How can I import PGP Desktop 8, 9, or GnuPG (GPG) d PGP key pairs into EFT Server?

GlobalSCAPE 5 — Tue, 11 Mar 2008 08:59:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server (All Versions)
QUESTION

How can I import PGP Desktop 8, 9, or GnuPG (GPG) created PGP key pairs into EFT Server?

ANSWER
PGP Keys created using PGP Desktop 8+ or the later versions of GnuPG will not work in EFT Server without first re-encoding the key’s private key passphrase. The re-encoding process consists of:
Exporting the private and public key pair from PGP Desktop or GnuPG
Removing the passphrase in the key (set the key to use a blank passphrase)
Recreating the passphrase for the private key in a format that EFT Server supports.
Tools like PGP desktop allow you to remove the passphrase PRIOR to exporting the key. This is preferable and minimizes the steps required for re-encoding the key’s passphrase.
Prerequisites
PGPConvert.txt. The utility used to re-encode the private key passphrase.
Cryptoex library. Automatically installed with EFT Server. PGPConvert requires this library to operate.
Optional (Advanced Users):
Gpg-export.bat. A batch file for manually stripping keys of their passphrase prior to converting them if you did not remove the passphrase PRIOR to exporting the key from PGP Desktop or GPG.
GnuPG (GPG). A command line tool required by Gpgexport.bat for stripping the passphrase

How do I define an Event Rule to download a file from a remote server every day?

GlobalSCAPE 5 — Tue, 11 Mar 2008 08:08:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server (All Versions)
QUESTION

How do I define an Event Rule to download a file from a remote server every day?

ANSWER

The Scheduler (Timer) Event allows you to execute one or more specified Actions (e.g. download a file and then send you an email) to recur at specified intervals or just once. For example, you could schedule the Download Action to occur on July 8 at 10:03 a.m., or every Monday morning, or on the last Friday of every month at 2 a.m.
If the file that you want to download is not yet in the remote directory, the Rule will fail for that particular instance of the Timer running, but it will run again at the next scheduled time (e.g., every four hours). In the case of Timer Rules, "Stop processing this rule" means "do not execute any further Actions with this Rule" (such as sending an email), but it does NOT mean that the Timer will stop. For example, if you have defined the Rule to run every hour, the Timer Rule will fail when the file is not in the remote location, but the Timer Rule will run again the next hour, and the next hour, and so on, until you tell it to stop (by manually disabling it).
Note: You can use the Event Rule to execute a script that accesses a remote server, downloads a file, deletes the source file, and then disables the Rule (through COM), but the purpose of Event Rules is to not require a script.

CuteFTP Site Manager Inadvertently Password Protected

GlobalSCAPE 5 — Mon, 10 Mar 2008 12:32:00 GMT
Abstract:
The information in this article applies to:
CuteFTP Home (All versions)
CuteFTP Pro (All versions)
SYMPTOMS

When starting CuteFTP, the user is prompted for a Site Manager password even though Site Manager encryption has not been enabled.
The Site Manager password has been forgotten.

CAUSE

The Site Manager has somehow been corrupted or it has inadvertently been password protected or the Site Manager password has been forgotten.

RESOLUTION

The encrypted Site Manager data file (sm.dat) will need to be replaced with one from a previously saved backup. If no backup exists, then the Site Manager will need to be recreated.
To create a new Site Manager
Start CuteFTP and attempt to access the password-protected Site Manager. A prompt appears asking for a password.

In the Password box, provide an incorrect password so that it will be rejected, then click OK. The Incorrect Site Manager Password dialog box appears.

Click Backup to save the password-protected Site Man

Using a script to export a list of Secure FTP/EFT Server users to Excel

GlobalSCAPE 5 — Mon, 10 Mar 2008 03:59:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server (All Versions)
Secure FTP Server (All Versions)
QUESTION

How can I use a script to export a list of Server users to Excel?

ANSWER

Following is a sample script that gets a list of users using the Secure FTP Server COM interface.
Download CreateUserListSpreadSheet.txt or copy the script below into Notepad.
Modify the server administrator login information as necessary
Save the script with a .VBS extension
At a Windows command prompt, use CSCRIPT to run the script or, in Windows XP and newer operating systems, double-click the file to execute tge script.
**Be sure to change the Server, Port (1100 for EFT Server, 1000 for Secure FTP Server), Username, and Password to your Server's settings. Remove any extra blank lines introduced when you copy and paste the text.**
'' FILE: CreateUserListSpreadSheet' CREATED: 13 OCT 2004 GTH' PURPOSE: List the users of a site and create an excel spreadsheet.'Set SFTPServer = WScript.CreateObject("SFTPCOMInterface.CIServer")CRLF = (Chr(13)& Chr(10)) txtServer = "localhost" txtPort = "1100" txtUserName = "eft" txtPassword = "eft"' On Error Resume NextSFTPServer.Connect txtServer, txtPort, txtUserName, txtPasswordIf Err.Number <> 0 Then WScript.Echo "Error connecting to '" & txtServer & ":" & txtPort & "' -- "

How do I copy the Web address of a help topic?

GlobalSCAPE 5 — Thu, 06 Mar 2008 09:38:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

WebHelp
QUESTION

How do I copy the Web address of a help topic?

ANSWER

When a Website uses frames, the browser's address bar shows the Website's URL (address) rather than the topic's URL. The procedure below describes how to get to the topic's URL so that you can share a help topic with coworkers or tech support.
To view the topic's URL
Open the topic in your Web browser.
Right-click within the topic (the right frame), then click Properties.

Highlight the URL for the topic, right-click the selection, click Copy, and then close the Properties dialog box.
Right-click in the address bar of your browser, click Paste, and then press ENTER. The topic displays, but not the table of contents (TOC).

If you want to see the topic AND the TOC, click Show TOC. The URL will update in the address bar and the TOC will appear to the left of the topic.

Copy the URL from the address bar (e.g., http://help.globalscape.com/help/availl/Availl.htm#Getting_Started_with_FastMerge.htm) and paste it into an email.

Can I define an email template for Event Rules?

GlobalSCAPE 5 — Wed, 27 Feb 2008 09:04:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server (All Versions)
Secure FTP Server (All Versions)
QUESTION

Can I define an email template for Event Rules?

ANSWER

The Conditions and Actions for every Event Rule you create, including email notifications, is saved in EFT Server's configuration file. Each time the EFT Administrator connects, it reads in the configuration file. Multiple Event Rules and email notifications can grow the configuration file quite large. If you expect to have numerous email notifications that are basically the same (e.g., you have default text that you always want to appear in the body of the email), you can define the body of the email in an HTML file, then reference it in the body of the Edit Mail Template dialog box.
To create an email notification template
Create an HTML document that contains the text that will be the body of the email notification. You can include any HTML tags and the EFT Server context variables. For example:
<HTML>
<P>This message was sent to you automatically by GlobalSCAPE EFT Server on the following event: %EVENT.NAME%.</p>
<HR>
<TABLE>
<TR>
<TD>Server Local Time:</TD>
<TD>%EVENT.TIME%</TD>
</TR>
<TR>
<TD>Logon Name:</TD>
<TD>%USER.LOGIN%</TD>
</TR>
<TR>
<TD>Email Address:</TD>
<TD>%USER.EMAIL%</TD>
</TR>
<TR>
<TD>Ho

How are user credentials stored in EFT Server?

GlobalSCAPE 5 — Fri, 22 Feb 2008 06:04:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server, v5.1 and newer
QUESTION

How are user credentials stored in EFT Server?

ANSWER

GlobalSCAPE Authentication and ODBC authentication store all client passwords in a one-way hash. As of EFT Server v5.1, this is done using SHA1-256; prior versions used MD5. ODBC has the option to store in clear text, but it is not recommended.
AD and LDAP client passwords are stored in the back-end Server, not by EFT Server. EFT Server queries the back-end server for an authentication request. EFT Server supports whatever the server supports; EFT Server just receives a yes/no answer.
For SSL certificate passphrases and OpenPGP signing passphrases, EFT Server must obtain the original passphrase from an encrypted version (referred to as "reversible encryption"). This information is stored in the configuration file (ftp.cfg) file using TwoFish encryption, which is an implementation of the IDEA cipher. The passwords are decrypted in memory when used, but never stored in plain-text. (When setting up SSL, EFT Server must apply a passphrase to a certificate file.)
EFT Server's GlobalSCAPE Authentication can read in and verify passwords that are in the format of a *nix Shadow Password file, which is generally either MD5 hashed or DES encrypted. This is accomplished by using the COM object to set a "literal" password for a client account, and this format of the password is stored in the .aud file until that user first logs in, at which point EFT Server converts the passphrase on the file into the properly SHA1-256 hashed value (or MD5, i

Registration key returned by server is invalid.

GlobalSCAPE Support 1 — Tue, 12 Feb 2008 02:59:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP 4.2 (When running on Windows Vista)
CuteZIP (All versions when running on Windows Vista)
CuteSITE Builder (All versions when running on Windows Vista)
SYMPTOMS

When attempting to activate or register CuteFTP 4.2 or CuteZIP, the following error message is encountered:
Registration key returned by server is invalid.

CAUSE
The displayed error message is erroneous. The registration key returned by the GlobalSCAPE activation server is valid however it cannot be merged into the registry due to insufficient privileges.

RESOLUTION

For CuteFTP 4.2 and CuteSITE Builder: You must start the program by right-clicking on the shortcut and clicking Run as administrator. After activation and registration is completed you can start the program normally when logged on to Windows using a standard user account.
For CuteZIP: Activation, registration and configuration of CuteZIP on Windows Vista requires that the user log on to Windows using an administrator account. Additionally, you must start CuteZIP by right-clicking on the shortcut and clicking Run as administrator. After ac

Can I copy my EFT Server log files to another location using FTP commands or Event Rules?

GlobalSCAPE 5 — Thu, 07 Feb 2008 09:04:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server (All Versions)
QUESTION

Can I copy my EFT Server log files to another location using FTP commands or Event Rules?

ANSWER

You can create a custom Command in EFT Server using Window's xcopy command, then create a Timer Event Rule or copy the file manually from your FTP Client, such as CuteFTP Professional.
The following example describes the configuration of a custom command from the perspective of both the EFT Server and client. To follow the example exactly, you will need to download and install CuteFTP Professional, which is available as a free 30-day trial and can be downloaded from http://www.globalscape.com/downloads. However, any client that supports custom commands or raw FTP commands will work.
This Command copies the EFT Server log files from the EFT\Logs folder to C:\Temp using the Windows xcopy command.
Creating a custom command
In EFT Administrator, connect to EFT Server and click the Server tab.
In the left pane, expand the Site node for the Site that you want to configure, then click Commands.
In the right pane, click New. A new set of tabs appear at the top of the pane named Command, Advanced, and Permissions.

Can EFT Server/Secure FTP Server pull Active Directory users from multiple domains?

Karla Marsh — Tue, 05 Feb 2008 11:44:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server
Secure FTP Server
QUESTION
Can EFT Server/Secure FTP Server pull Active Directory users from multiple domains by specifying only the domain in which the Server resides?
ANSWER
When you configure Sites in EFT Server, you specify which type of database to use for user authentication. If you choose Windows Active Directory (NTLM/AD) Authentication, you point EFT Server to a Primary Domain Controller (PDC) and a group on that AD controller. EFT Server queries the domain controller, adds all domain users to the Site tree, and assigns permissions to users from the user database. Any user that exists in the group on the AD controller can be valid users in EFT Server. If the AD administrator can define users in the group that come from other domains, then those users should also be available to EFT Server. EFT Server supports the listing of user accounts and login authentication for accounts that reside in remote AD domain groups referenced by an AD universal group. EFT Server only supports accounts that reside in groups that are from the same domain as the universal group. EFT Server supports traversal of the remote groups referenced by a universal group. The recursive traversal of groups and subgroups that exist in E

EFT Server v5.1 Supports Certificate Chaining

Karla Marsh — Tue, 05 Feb 2008 07:15:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server, v5.1
QUESTION
Does EFT Server support certificate chaining?

ANSWER

EFT Server v5.1 Supports Certificate Chaining
A certificate chain is used to establish a chain of trust from a peer certificate to a trusted CA certificate. Each certificate is verified through the use of another certificate, creating a chain of certificates that ends with the root certificate. The issuer of a certificate is called a certification authority (CA). The owner of the root certificate is the root certification authority. The last certificate in the chain is usually a self-signed certificate.
EFT Server 5.1 supports full certificate chains, which is a single file with a combination of all certificates in the chain. Usually, you will receive this file from a signing authority. Otherwise, you can create the chain manually, as described below, or ask the GlobalSCAPE Technical Support team to create one for you.
To create the chain, the general steps incl

Available Tags/Context Variables

Karla Marsh — Tue, 05 Feb 2008 07:14:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server
DISCUSSION

When you create an Event Rule, you can configure an email to be sent when the Event occurs. In the Edit Mail Template dialog box, you can send the default email or you can add one or more context variables listed in the Available Tags box at the bottom of the email. Each of the available tags, also known as context variables, is described below.
In the email notification, you can specify to display the text along with the value of the variable (e.g., File Creation Date: 8/28/2007), or just the value of the variable (e.g., 8/28/2007).
For example, suppose you configured this email notification:
If you then uploaded a file on August 28, 2007 at 10:01:56, the email would appear similar to the following:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server Web Transfer Client
QUESTION
How much memory does the Web Transfer Client use?
ANSWER

When a user connects to the Web Transfer Client (WTC), EFT Server downloads a jar file, various HTML/Javascript/CSS files, and some images. When the browser launches the applet and files are being transferred, then the browser (through DHTML) and the Java Virtual Machine will also consume memory, and that memory will increase as more transfers are initiated. Including the Java Virtual Machine (which becomes a child process for the Web browser) and WTC logic, Internet Explorer consumes approximately 55MB. This is primarily because the Java Runtime Environment is about 40MB, which must be loaded into browser memory to execute Java applications. But this is only in-memory utilization, and NOT downloaded from EFT Server.
The WTC jar file is loaded once into the cache of the connecting browser, and is 462 KB.
The various HTML/Javascript/CSS files that are deployed total 323 KB.
Images, some of which show up immediately and others of which are only loaded at certain times (like progress bars), total about 60 KB.
The total memory consumed, counting the JVM and Internet Explorer is approximately 55-56 MB.
Refer to the EFT Server Online Help for more information about the
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server
QUESTION
If a file is being downloaded or uploaded with an Event Rule, and the connection breaks (network issues, etc.), will the transfer automatically resume? Will it pick up where it left off?
ANSWER

When you add a Copy/Move file to host or Download file from host Action to a Rule, the ClientFTP (offload engine) performs retries upon failures -- network failures is the typical example -- based upon the settings in the Advanced Options dialog box.
Be aware that the Copy/Move file to host or Download file from host Action takes place synchronously; that is, EFT Server follows the logic of doing the transfer, including all retries, before moving on to the next Action, such as an email notification. So a really long running transfer that also retries numerous times with large delays will cause the Event Rule to take a long time to complete.
The transfer/retry options include:
Max concurrent transfer threads
Connection timeout
Connection retry attempts
Delay between retries
Refer to Upload Copy Move Action and Download Action in the EFT Ser

Can EFT Server’s OpenPGP module ASCII armored files?

GlobalSCAPE 5 — Tue, 29 Jan 2008 02:47:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server
QUESTION
Can EFT Server’s OpenPGP module create ASCII armored files?

ANSWER

EFT Server does not generate OpenPGP files in "ASCII armored" format, which is a text-based format.
For information about OpenPGP, including ASCII Armor, refer to RFC 2440.

An error message appears when all of the licenses for the Web Transfer Client licenses are in use. Can I turn that off?

GlobalSCAPE 5 — Mon, 28 Jan 2008 03:23:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server Web Transfer Client
QUESTION
An error message appears when all of the licenses for the Web Transfer Client licenses are in use. Can I turn that off?
ANSWER

Use of the Web Transfer Client requires the purchase of a license. Session use is cookie based; any number of users can have access, but only the number specified by the license can log in to the client at the same time. If the license number is exceeded, the user is automatically directed to an upload form with the error message "There are not enough available concurrent licenses to open the web transfer client. Contact your Enhanced File Transfer Server administrator for more help."
The HTML page that is displayed references an "error" class attribute. If you do not want to show the error message, you can create or edit the referenced style sheet to hide the "error" class, as described in the procedure below.

To hide the error message on the HTML Listing and Upload Form
On the EFT Server computer, create a text file using your favorite text editor.
Type or paste the following text into the text file:
.error {
visibility: hidden;
display: none;
}
Name the file efthtmllisting.css and save the

CuteFTPPro.TEConnection error when attempting to run a script (Evaluation Period Expired).

GlobalSCAPE Support 1 — Fri, 25 Jan 2008 03:15:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP 8 Professional - Version 8.0.6 only
SYMPTOMS

When attempting to run a script, the following error is encountered:

This can occur even when CuteFTP Pro is fully activated and registered.

CAUSE
This problem is caused by a programming error in CuteFTP Pro 8.0.6 only.

RESOLUTION

This issue was fixed. Upgrade to CuteFTP Pro 8.0.7 or greater. Registered users can download the most current version of CuteFTP from the Replacement Software Downloads Web page.

Changing the Root Folder of EFT Server while Retaining Permissions

GlobalSCAPE 5 — Tue, 22 Jan 2008 05:37:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server (All Versions)
DISCUSSION

Copying or migrating EFT Server configuration might be necessary for several reasons, such as:
Moving a Proof of Concept (PoC) in your staging environment without recreating all the settings and configuration data.
Creating a standard configuration for installation on multiple computers.
Updating EFT Server software with a fresh install rather than patching.
The help topic "Copying an EFT Server Configuration to Several Computers" provides steps to take before moving EFT Server to another location.
If EFT Server's physical file system has been moved, you need to update EFT Server configuration to point to the new location. In the EFT Server Administrator GUI, you specify the path to the Server's root folder; however, pointing to the new root folder causes EFT Server to lose the permissions assigned to EFT Server’s Virtual File System (VFS). To retain all relevant folder permissions and virtual folders, download and extract the scripts in VFS-MigrationScript.zip and use the scripts to copy the VFS permissions to the new root folder structure.
To move the EFT Server root folder
Backup the following files in the EFT Server installation directory:
FTP.cfg
[YourSite].aud
All .bak and .update files

Forgetting the Admin Password

GlobalSCAPE 5 — Mon, 07 Jan 2008 08:22:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server
Secure FTP Server
QUESTION

I forgot my administrator password. How can I create a new password?

ANSWER

If you cannot remember your password to log in, you can log in with the local administrator account for the computer on which EFT Server/Secure FTP Server is installed. Logging in to the Server with the local administrator account allows you to keep your configuration intact and reset an administrator account password, create a new administrator account, and delete administrator accounts.
When the Server service receives a login message, it first examines internal user accounts for a matching username/password pair. If the login attempt is made locally on the Server computer and the login attempt fails to find a matching login, the Server then attempts to validate whether the supplied login corresponds to valid user account credentials with administrative privileges to the local computer on which the Server is running. If the supplied credentials match a valid administrator account for the local computer on which the Server is running, then the Server allows the login attempt, but only the Server node and the Administration tab appear.
On the Administration tab, you can create a new Server administrator account, change the password on an existing account, unlock the

GlobalSCAPE Holiday Schedule

GlobalSCAPE Support 1 — Wed, 02 Jan 2008 09:12:00 GMT
Abstract:
GlobalSCAPE Holiday Schedule

GlobalSCAPE offices are closed for the following US holidays.
New Year's Day - January 1, 2008
Good Friday - March 21, 2008
Memorial Day - May 26, 2008
Independence Day - July 4, 2008
Labor Day - September 1, 2008
Thanksgiving Day - November 27, 2008
Day after Thanksgiving Day - November 28, 2008
Christmas Eve - December 24, 2008
Christmas Day - December 25, 2008
New Year's Day - January 1, 2009

Setting UP DFS

GlobalSCAPE 5 — Fri, 14 Dec 2007 05:00:00 GMT
Abstract:
The Information in This Article Applies To:
WAFS
CDP
Setting up DFS with Availl
If you are using Microsoft's Distributed File System, refer to the help topic Using Microsoft DFS for Failover in the online help.

Roaming Profiles

GlobalSCAPE 5 — Fri, 14 Dec 2007 03:28:00 GMT
Abstract:
The Information in This Article Applies to:
WAFS
CDP
Roaming Profiles
There are installations that use roaming profiles to provide a centralized Active Directory service to a distributed organization. For example, a company might have a site in San Diego with the main Active Directory server, and have another site in Chicago which "roams" via VPN to the Active Directory server in San Diego.
Situations like this often result in slowness related to obtaining security information. For example, you may check the security on a given file, and you will see bunch of hex numbers in the security list, each representing a user ID. These numbers resolve into actual names within a second or more. This is because the local machine had to access the remote Active Directory for translating the user-ID to an actual name.
There are two Availl operation which are affected by this slowness of the "roaming" process:
During the process of creating a new Availl job, Availl scans the folder and checks security. This is "step 1" of the two-step mapping process. Although Availl does not check every single file, the process may be extremely slow, and may end with an error message.
If you set ACL copy to copy security between sites (either automatic or manual), the process might take a very long time. For example, if there are 100,000 files in a job, the ACL copy process might take more than a day (!).
The best way is to avoid the problem by using security of predefined users. For example, before mapping a folder to a new Availl job, change its security, as well as the security of all the files and subfolders under it, to SYSTEM and EVERYONE having full control. Because these are pre-defined, the local machine does not need to "roam" and so everything works very quickly.
If possible, it is desirable to keep this security even

DFS, WAFS/CDP, & Automatic Failover

GlobalSCAPE 5 — Fri, 14 Dec 2007 03:22:00 GMT
Abstract:
The Information In This Article Applies To:
WAFS
CDP
Providing a simple and fast automatic failover can be accomplished using Microsoft DFS. The failover of any user
or application to any replica that you specify will occur if the primary source becomes unavailable. For details of automatic failover capabilities with DFS, see Using Microsoft DFS for Failover in the online help.

Limiting Packet Size

GlobalSCAPE 5 — Fri, 14 Dec 2007 03:17:00 GMT
Abstract:
The Information in This Article Applies To:
WAFS
CDP
Limiting Packet Size
WAFS/CDP uses a sophisticated algorithm to dynamically adjust the size of its data packets. For example, when a file is being uploaded to the Server, the data is transmitted in TCP/IP packets, each packet with another "chunk" of the data. The size of the packets is adjusted based on the available bandwidth, the latency, and other factors.
Issues with packet sizes
In most setups, there is no system limit to packet sizes, and so if WAFS/CDP "decides" to use a relatively large packet size, the packet would be correctly transmitted between the agent and the server. However, in some configurations, there is a limit on the size of packets, typically imposed by firewalls. In such cases, a packet might be rejected because of its size, and that would cause the connectivity between the agent and the server to be terminated. When that happens, the agent reconnects typically within 2 minutes.
If you experience connectivity issues between a given agent and the server, and you believe that the disconnects are not due to an actual hardware problem, then you may want to instruct WAFS/CDP to limit its packet size. Doing so would ensure that packets' sizes would not exceed a firewall limit, and are transmitted correctly.
The ability to limit the packet size exists in Availl agents 3.2-04 and above. If you are running a previous version, please upgrade.
To change the packet size limit to 20000
1. Download and unzip packetSize.zip.
2. Run the file limitPacketSize.reg. You do not have to stop the agent; this can be done when the agent is running.
3. From the Agent menu, select Agent Setup and Preferences.
4. Select the General tab, then

Tips for working with AutoCAD

GlobalSCAPE 5 — Fri, 14 Dec 2007 03:12:00 GMT
Abstract:
The Information in This Article Applies To:
WAFS
CDP
Tips for AutoCAD
In the Agent's "setup and preferences," check "delay files' upload". This will cause Availl to upload only after the file closes, as opposed to each time the software issues a "flush".
Do not have digital signature enabled.
http://management.cadalyst.com/cadman/article/articleDetail.jsp?id=133347
Important to view this AutoCAD setup screen (attached) and use it as a guide.
You can set up Autocad to not have the tmp files written into the volume, to keep them from replicating.
With the "quick save" % setting at 50% or more. This will save the changes made at the end of the file, rather than write the entire file. This is faster in terms of I/O, but also leads to smaller deltas.
Note: You can turn off the backup feature on the Open and Save tab in the Options dialog box. If you want AutoCAD to automatically save your drawing to a file, you can use OPTIONS to specify a time interval between save operations and a file name for the temporary drawing.
When doing a " save as ", realize that you are creating a new file that must replicate across multiple other servers. If the file is large, this is not instant like a delta is.
Keep items like shared menu's out of the folders, or just set the folder to read only.
Make sure the Project File (.ipj) and all files associated with the project are in subfolders of one folder that WAFS is mirroring. ipj must be regularly saved.
TIP: Enable "Save IPJ file in Workspace Directory as default" in the Options to ensure a fast change from fixed path to relative path. Use Relative Path allows use at any other location with out worrying about the paths in the project f

Why is CuteFTP Home's Turbo Transfer mode not available in CuteFTP Pro?

GlobalSCAPE Support 1 — Fri, 07 Dec 2007 02:28:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP 8 Home
CuteFTP 8 Professional
QUESTION

Why is CuteFTP Home's Turbo Transfer mode not available in CuteFTP Pro?

ANSWER

All of the benefits of CuteFTP Home's pre-configured Turbo Transfer mode are available selectively in CuteFTP Pro.
When CuteFTP Home's Turbo Transfer mode is enabled, files being transferred are split into four parts and depending on a pre-defined list of appropriate file types, Mode Z compression may be used. Turbo Transfer mode can be turned on or off but cannot be configured further.
CuteFTP Pro is much more configurable, allowing the use of multi-part transfers selectively and files can be split into as many as eight parts. Additionally, the list of file types for which Mode Z compression is used is fully configurable.

Can CuteFTP be installed onto a USB drive or other storage device?

GlobalSCAPE Support 1 — Tue, 04 Dec 2007 04:50:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP Home (All Versions)
CuteFTP Professional (All Versions)
QUESTION

Can CuteFTP be installed onto a USB drive or other storage device?

ANSWER

CuteFTP can be installed onto a USB or thumb drive however registration details and most settings are stored in the registry so they are not portable.
Additionally, if you install onto a storage device then you must purchase an additional license for each separate computer on which the Software is used or accessed.

Socket Error 10060

GlobalSCAPE Support 1 — Wed, 28 Nov 2007 04:06:00 GMT
Abstract:
THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP Home (All Versions)
CuteFTP Professional (All Versions)
SYMPTOMS

During an FTP session, the following error is encountered:
ERROR:> Can't connect to remote server. Socket error = #10060.

CAUSE & RESOLUTION

A socket error 10060 is a connection time-out error that occurs if CuteFTP does not receive a response from the remote FTP server after a command is sent. It occurs after an FTP session is established but usually before any data is received from the remote FTP server. This can be caused by a blocked port, an incorrect setting for the data connection type or in some cases by an unusually large file list.
If you first encountered this error either when first establishing the connection or when starting a file transfer, then it may be necessary to change the data connection type. CuteFTP uses passive (PASV) mode by default but for this remote server you may need to use active (PORT) mode instead.

To make the switch from PASV mode to PORT mode in CuteFTP Home, open the Site Manager and click once on the the name of the problem site on the left side of the window. On the Type tab change the Data Connection Type to Use Port.
If you are using CuteFTP Professional, in the Si

GlobalSCAPE's Knowledge Base

Windows Registry Settings

Moving CuteFTP to a new computer

Web Transfer Client File List Shows a Maximum of 499 Files and Folders.

Using OpenSSL to Generate/Convert Keys and Certificates

How can I configure the initial data transfer without bogging down the network?

Thumbnail images not displayed when using Vista

Is CuteFTP Compatible with Windows Vista?

Why use HTTP for file transfers

Cannot delete a folder

Using CuteFTP with Norton Internet Security 2005

TCP Firewall Port Guidelines

TCP firewall port guidelines

Unable to upload or download files to or from the home directory

Using an Event Rule to Execute a Command (Run a Process)

Registration limit exceeded

Can I automatically ban an IP address that has tried to log in incorrectly multiple times?

530 Not logged in (or Password Rejected)

FTP Status and Error Codes

Lockstep Folder Navigation Quit Functioning in CuteFTP Pro

Can I use a Windows Command Prompt to send FTP Commands to a server?

"Unexpected Error 0x8ffe2740 Occurred" Error Message When You Try to Start EFT Server

How can I import PGP Desktop 8, 9, or GnuPG (GPG) d PGP key pairs into EFT Server?

How do I define an Event Rule to download a file from a remote server every day?

CuteFTP Site Manager Inadvertently Password Protected

Using a script to export a list of Secure FTP/EFT Server users to Excel

How do I copy the Web address of a help topic?

Can I define an email template for Event Rules?

How are user credentials stored in EFT Server?

Registration key returned by server is invalid.

Can I copy my EFT Server log files to another location using FTP commands or Event Rules?

Can EFT Server/Secure FTP Server pull Active Directory users from multiple domains?

EFT Server v5.1 Supports Certificate Chaining

EFT Server v5.1 Supports Certificate Chaining

Available Tags/Context Variables

Can EFT Server’s OpenPGP module ASCII armored files?

An error message appears when all of the licenses for the Web Transfer Client licenses are in use. Can I turn that off?

CuteFTPPro.TEConnection error when attempting to run a script (Evaluation Period Expired).

Changing the Root Folder of EFT Server while Retaining Permissions

Forgetting the Admin Password

GlobalSCAPE Holiday Schedule

Setting UP DFS

The Information in This Article Applies To:

Setting up DFS with Availl

Roaming Profiles

The Information in This Article Applies to:

Roaming Profiles

DFS, WAFS/CDP, & Automatic Failover

The Information In This Article Applies To:

Limiting Packet Size

The Information in This Article Applies To:

Limiting Packet Size

Issues with packet sizes

To change the packet size limit to 20000

Tips for working with AutoCAD

The Information in This Article Applies To:

Tips for AutoCAD

Why is CuteFTP Home's Turbo Transfer mode not available in CuteFTP Pro?

Can CuteFTP be installed onto a USB drive or other storage device?

Socket Error 10060