GlobalSCAPE Knowledge Base

Can I customize the Web Transfer Client Web page?

GlobalSCAPE 5 — Mon, 08 Feb 2010 12:02:24 GMT

THE INFORMATION IN THIS ARTICLE APPLIES TO:

EFT Server 6.x
EFT Server Enterprise 6.x
EFT Server 5.x
Secure FTP Server 3.x
For informationg about customizing the WTC in version 6.1, refer to Rebranding the Web Transfer Client in the EFT Server version 6.1 online help.

SYMPTOM

Can I customize the Web Transfer Client Web page?

RESOLUTION

If you are comfortable editing CSS and HTML pages, the Web Transfer Client (WTC) can be easily customized to suit your needs. For example, you can edit the colors and fonts in the style sheet, and you can replace the EFT Server logo (header.gif) with your own company's logo of the same size. The appearance of the Web Transfer Client is controlled by the style sheet, EFTStyles.css. The image files can be substituted with your custom images. Before you make any changes, make a backup copy of the style sheet. (For detailed instructions for editing CSS files, refer to http://www.w3.org/MarkUp/Guide/Style.) The Web Transfer Client Web page is hard coded in the EFT Server code; however, you can add a registry key that will use an edited version of the Web Transfer Client Web page called EFTWebClient.htm.

If you lack the resources to edit CSS and HTML pages yourself, GlobalSCAPE's Professional Services group can create a custom Web Transfer Client Web page for you.

The EFT Server code that creates EFTWebClient.htm differs between versions; therefore, if you copy EFTWebClient.htm from one version to the next, you might not get the same results. Be sure to keep track of the changes you have made to the files (i.e., comment your code) and merge your changes into the next version when you upgrade. Tools such as Beyond Compare (by Scooter Software) or WinMerge (Open Source) can come in handy for porting custom changes over to new versions.

The default location of the Web Transfer Client files is C:\Program Files\GlobalSCAPE\EFT\EFTClient in EFT Server 5 and prior; the path was changed in EFT Server v6 to C:\Program Files\GlobalSCAPE\EFT Server\Client.

The EFTWebClient.htm file is not installed when you install EFT Server; you must contact GlobalSCAPE Technical Support to get a copy of the file for your specific version. EFTWebClient.htm is not used by default; you have to create a registry key to "tell" EFT Server to use that file. (Otherwise, the hard-coded version is used.)

To use EFTWebClient.htm

Get a copy of EFTWebClient.htm from GlobalSCAPE Technical Support.
Make your changes to the file, then save a copy, then paste it into the EFT Server installation folder's Client or EFTClient subfolder.

Create the "http-applet:/EFTClient/EFTWebClient.htm" registry entry for the customized WTC page and set the value to be the physical path to the new file. You can add the key to a .reg file in the following format:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\GlobalSCAPE Inc.\EFT Server 4.0\EFTClient]

"use_registry"=dword:00000001

"http-applet:/EFTClient/EFTWebClient.htm"="C:\\Program Files\\GlobalSCAPE\\EFT\\EFTClient\\EFTWebClient.htm"

--Be sure to provide the correct path to the EFTWebClient.htm file.--

****On a 64-bit OS, the path is:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GlobalSCAPE Inc.\EFT Server 4.0\EFTClient]

(Refer to http://kb.globalscape.com/article.aspx?id=10505 for more WTC-specific keys.)

Stop and start the EFT Server service for your changes to take effect.
Open the WTC page in your browser to confirm that the changes you want are there.

EXAMPLE

To edit the logout text in EFTWebClient.htm

You can edit the text that appears after a user has logged out of the Web Transfer Client to add to or remove the existing text:

In EFTWebClient.htm, find the following line that handles the "logout" button:

<td>

</td>

"showLogoutPage()" is a javascript function that writes the logout page to the browser window. The function is found in EFTWebClientLogic.js, but you can make your own function inside EFTWebClient.htm to call instead of the default one. Update the line mentioned in step 2 to point to a new function as shown below (change in red text):

<td><img src="/EFTClient/btnLogout.gif" id="btnLogout" name="btnLogout" onclick="doLogout(); showLogoutPage_New();" value="Logout"/></td>

Add a new function to the "javascript" portion at the top of the page (between the <head> tags), making a function that reads as follows (you can edit the displayed text as you please, shown in red text below):

function showLogoutPage_New()
{

document.write("<html xmlns=\"http://www.w3.org/1999/xhtml\">");
document.write("<head>");
document.write(" <title>WTC Logged out</title>");
document.write(" <meta http-equiv=\"Content-Type\" content=\"text/html; charset=UTF-8\">");
document.write(" <title>GlobalSCAPE® EFT Web Transfer Client</title>");
document.write(" <link href=\"/EFTClient/EFTStyles.css\" rel=\"stylesheet\" type=\"text/css\">");

document.write("</head>");
document.write("<body>");
document.write(" ");
document.write("<hr color=\"#000000\" size=\"1\"></hr>");

document.write("<table align=\"center\" border=\"0\" style=\"position:relative;top: left: 0px;\" >");
document.write("<tr> ");
document.write("<td valign =\"middle\">");

document.write("You are now logged out. ");
document.write("Directory listings and other screens may be retained by ");
document.write("your browser's history. We recommend you delete ");
document.write("temporary files if extremely sensitive data is involved. ");

document.write("Security notice: ");
document.write("When logging on to this server, we will never ");
document.write("ask for any personal information other than ");
document.write("your account login name and password. ");

document.write("If you are ever prompted for additional personal ");
document.write("information upon attempting to log in, please ");
document.write("contact the server administrator. ");

document.write("</td>");
document.write("</tr>");
document.write("</table>");
document.write("</body>");
document.write("</html>");
document.close();

}

</script>

Save your changes and paste EFTWebClient.htm into the EFT Server installation folder's EFTClient subfolder.
Stop and start the EFT Server service for your changes to take effect.
Open the WTC page in your browser to confirm that the changes you want are there.
Logout to ensure the logout text that you want appears correctly.

Installing DMZ Gateway in a Cluster

GlobalSCAPE 5 — Fri, 05 Feb 2010 11:43:49 GMT

DMZ Gateway v2 User Guide

GlobalSCAPE 5 — Fri, 05 Feb 2010 11:43:31 GMT

EFT Server Quick Start Guide for Interoperability with Cisco Unified Communications Manager

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CuteFTP Mac Professional v3 User Guide

GlobalSCAPE 5 — Fri, 05 Feb 2010 11:30:47 GMT

CuteFTP Lite v8 User Guide

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CuteFTP Home v8 User Guide

GlobalSCAPE 5 — Fri, 05 Feb 2010 11:28:55 GMT

EFT Server v6.1 User Guide

GlobalSCAPE 5 — Fri, 05 Feb 2010 11:27:01 GMT

EFT Server v6 User Guide

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CuteFTP Professional v8 User Guide

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Mail Express v2 User Guide

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WAFS/CDP v3.6.2 User Guide

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Shell is not connected to the TE

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 10:08:09 GMT

Problem:

When attempting to start CuteFTP, the following error is received: Shell is not connected to the TE

Resolution:

This can happen if the CuteFTP Transfer Engine (TE) somehow becomes disassociated with the CuteFTP GUI.

To reassociate the two components, follow these steps:

1. Navigate to the folder where the CuteFTP TE is installed. By default, this is C:\Program Files\GlobalSCAPE\CuteFTP Home (or Professional)\

2. Double-click the file named ftpte.exe to start the TE by itself.

3. While the TE is open, start CuteFTP normally via the Start menu.

At this point, the re-association will have been accomplished and you can resume using the software normally.

If you continue to get the same error, then it may be necessary to re-install CuteFTP. You can download the latest version or build of CuteFTP from here:
http://www.globalscape.com/support/reg.asp

After downloading, run setup and select the REPAIR option.

Troubleshooting CuteFTP Connection Problems

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 10:07:27 GMT

Making one or more minor configuration changes to CuteFTP or CuteFTP Pro usually solves connection problems quite easily.

In the Connection Log window (if hidden, press [ALT] + 2 to display) there is a complete list of all communications and commands between CuteFTP and the FTP server you are trying to connect with. In that list there will be at least one ERROR message displayed in red. You will probably need to scroll up to see it. That error message should tell you the specific reason why you cannot connect. A list of error messages and their explanations can be found here.

1. The most common problem is that the Host Address, the User Name or the Password has been entered incorrectly. Make sure all three pieces of information exactly match what the administrator of the Server you are connecting with provided you.

2. Another common problem that usually results in an error such as Can't Establish Data Socket (or something similar) is that some FTP servers are configured to decline Passive (PASV) mode data connections. By default CuteFTP uses the more common and secure PASV mode (some other FTP clients do not). You may need to change from PASV mode to Port mode to connect to your site.

To make the switch in CuteFTP Home: Open the Site Manager and select the problem site in the list on the left side. On the right side, select the Type tab and change the Data Connection Type to Use Port.
To make the switch in CuteFTP Pro: In the Site Manager, right-click on the problem site and then click Site Properties. Click the Type tab and change the Data Connection Type to Use Port.

3. Another possibility is that ports 20 and 21 are being purposefully blocked, possibly by a personal firewall such as those made by Norton, McAfee or even Microsoft Windows XP. If you are using a personal firewall software package please configure it so that ports 20 and 21 are both open. It may also be necessary to grant specific permission for CuteFTP to access those ports. If you need help configuring your personal firewall software please consult the documentation or the support section of the manufacturers Web site. The following KB article has additional information about firewall configuration: http://kb.globalscape.com/article.aspx?id=10133

If none of the above helps then the GlobalSCAPE Technical Support team will be happy to look at the connection log and see what's going on. You will need to submit a complete copy of the connection log to them and supply any other relevant details. Click here to submit a ticket to the Technical Support team.

CuteFTP support for Japanese or Chinese characters in file names

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 10:06:38 GMT

Question: Does CuteFTP support Japanese/Chinese (Kanji) characters in file names?

Answer: Yes, as long as you have the relevant language pack installed for the operating system. This would allow for the Japanese or Chinese characters in the file system. You are not actually required to actively select the language, but you need the pack installed to show (or save/modify) files to the file system with those characters in it.

Command variables not being passed correctly in Event Rules

GlobalSCAPE 5 — Fri, 05 Feb 2010 10:06:26 GMT

THE INFORMATION IN THIS ARTICLE APPLIES TO:
EFT Server (All versions)
SYMPTOM
	Command variables are not being passed correctly in Event Rules.
RESOLUTION
	EFT Server passes the complete variable along to the command; however, due to limitations of some command line applications, they may not be able to interpret the command properly. In certain instances, such as when there is a semicolon in a file name, you may need to enclose the variable in quotation marks in the Command Parameters box after you insert it from the Context variables box. For details of executing a command in an Event Rule, refer to Using an Event Rule to Execute a Command and Using a Command in an Event Rule to Copy Files.

Menu item for Enter FTP Command is unavailable

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 10:05:04 GMT

Applies to: CuteFTP Home and CuteFTP Professional

Problem: On the Tools menu, Enter FTP Command is grayed out and unavailable.

Solution: Once you are connected to the remote site, click someplace inside the remote pane on the right side of the screen so that the remote side is selected or active. Once that happens, you should find that the command becomes available.

Using CuteFTP behind a router

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 10:01:53 GMT

Using CuteFTP behind a router

In most cases, CuteFTP does not have any problems working behind a router. If you are having problems, try doing all your transfers in PASV mode.

If connections or transfers still fail:

Check with the FTP server administrator to make certain the Server and it's network are configured to allow FTP in PASV mode.
Check your router documentation for information on how to set it up for FTP, or how to open the appropriate ports. FTP generally uses port 21.
You can define a port range for CuteFTP to operate with under Tools > Global Options > Connection > Assign PORT mode IP address and port range.
You can try using UPnP (if your NAT or router supports it) to establish a connection properly. You can turn on port mapping under the Tools > Global Options > Connection tab.

Configuration notes

To perform transfers in PORT mode, or for secure transfers, refer to your router's documentation for information on how to configure the router for such transfers.
If you are behind a NAT firewall, and the Secure FTP server is on a different network, you can only make data transfers in PORT mode using a Clear Command Channel SSL connection.

Make CuteFTP case sensitive

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 10:01:01 GMT

Make CuteFTP case sensitive

Some case sensitive servers treat two files with same names and different case as two different files. Like Windows, CuteFTP is not case sensitive and when transferring files, that is uploading or downloading files, it treats two files with the same name and different case as a single file. For example, if you want to upload TEXT.txt file and a text.txt file already exists on the server, then it will treat both the files as same and prompts you to overwrite the text.txt file.

To make CuteFTP Professional case sensitive:

In the Local pane, click the Site Manager tab.
Right-click a site and select Properties. The Site Properties for dialog box opens.
Click the Type tab and select Unix-compatible option from the Server Type list.

To make CuteFTP Home Case sensitive

From the CuteFTP menu, select Tools > Site Manager > Display Site Manager or click the Site Manager icon on the toolbar. The Site Manager dialog box opens.
Click the Type tab and select Unix-Compatible option from the Server Type list.

Stop receiving overwrite prompts

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 09:59:00 GMT

Stop receiving overwrite prompts

If you are getting numerous overwrite prompts and want to avoid receiving them in the future, configure the Smart Overwrite settings.

To configure Smart Overwrite settings:

From the CuteFTP menu, Select Tools > Global Options. The Global Option dialog box opens.
Expand the Transfer function and select the Smart Overwrite option
Select the Use Rules option from the For matching files list.
Select the Ignore zero byte files check box to ignore zero byte files.
Select the Use Rules option from the Matching for folders list.
Click Configure Rules. The Overwrite Rule dialog box opens.
Select the Older option from the Destination file date list.
Select the the Smaller option from the File size list.
Select the task from the Task list. That is, select the Any transfer option from the During list.
Select the action from the Action list. That is, select the Overwrite option from the Then list.
Click Add. The rule is added in the Rule list. You can add as many rules as you want.
Select Skip from the Prompt timeout action list and select the adjoining Timout in n seconds check box.
Select the Resend List command as necessary check box. The LIST command retrieves file details and determine similarities and differences between a transferring file and destination file with the same name.
Select the Use size and MDTM commands to gather precise details check box.The SIZE command retrieves file size and the MDTM command retrieves file modification time and determines similarities and differences between a transferring file and destination file with the same name.
Click Apply and then click OK.

High memory usage

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 09:58:22 GMT

High memory usage

If the Transfer Engine of the CuteFTP works for extended periods of time, it begins to consume large amount of system resources, such as memory and hard drive space due to log and queue requirements.

You can set CuteFTP to remove successful items from the queue to solve this problem.

To remove successful items from the queue

From the CuteFTP menu, select Tools > Global Options. The Global Options dialog box opens.
Expand the Transfer function and select Events.
Select the Remove successful transfer items from the queue automatically check box under After Transfer Events.
Click Apply and then OK.

Configuration Notes

Successful transfer items are removed even if tasks are run without the user interface open.
Each finished queue item takes up about 500 bytes of memory until the Transfer Engine is closed.
Disable the logging function to improve resource management.

To disable logging

From the CuteFTP menu, select Tools > Global Options. The Global Options dialog box opens.
Expand the General function and select Logs.
Clear the check boxes for logs that are not required.
Click Apply and then click OK.

FTP servers do not support the Copy command

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 09:57:02 GMT

FTP servers do not support the Copy command

FTP Servers do not support the Copy command. If you copy a file from a folder in the Remote pane and then try to paste it in any folder in the Remote pane itself, you are moving the file from the original folder to that folder or to a new location on the server. FTP protocol does not allow you to retain the original file and create a copy on other folder. You can use the Cut and Paste command to restore the original file. This is a limitation of the FTP protocol.

To copy a file or folder from one remote folder to another:

Download the file.
Upload the file to a new location. Another option is to perform a site-to-site transfer, if your server allows that.

Note:

Some servers do not allow site-to-site transfers
You can copy a file by downloading the file and then uploading again to a new destination folder, or by performing a site-to-site transfer on the same site if the server allows it.
The copy command is in the main menu because, you can copy files from the remote to the local pane, or to the queue, and so on.

CuteFTP does not respond when started

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 09:54:58 GMT

The information in this article applies to:

CuteFTP Home - All Windows versions
CuteFTP Professional - All Windows versions

SYMPTOMS
	After installing Windows security update MS06-015, upon starting CuteFTP the program is not responsive at all or hangs immediately after startup.

CAUSE
	The MS06-015 security update package installs a new binary which may stop responding when certain Hewlett Packard or firewall software is installed. This binary is used by both Windows Explorer and CuteFTP. Software which may cause this problem includes: Hewlett-Packard's Share-to-Web software which is bundled with HP PhotoSmart software Any HP DeskJet printer that includes a card reader HP Scanners Some HP CD-DVD RWs HP Cameras Sunbelt Kerio Personal Firewall

RESOLUTION
	For detailed instructions, see Microsoft Knowledge Base Article 918165. Microsoft has not determined if there are other third-party COM controls or shell extensions that may also cause this problem. If the steps above do not resolve your issue, contact GlobalSCAPE Technical Support.

CuteFTP was unable to load the resource file...

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 09:54:07 GMT

The information in this article applies to:

CuteFTP Home (All versions)
CuteFTP Professional (All versions)

SYMPTOMS
	When starting CuteFTP from the Quick Launch toolbar, the following error is encountered: CuteFTP was unable to load the resource file. Please reinstall CuteFTP and repair. If you continue to receive this error, please contact our support department. Reinstalling the program does not resolve the error.

CAUSE
	This error can occur if the CuteFTP program file is copied to the Quick Launch toolbar. Instead, a shortcut to the program should be created.

RESOLUTION
	To repair the problem, remove CuteFTP from the Quick Launch toolbar and then create a shortcut on the toolbar instead.

I switched from a dial-up ISP to broadband but CuteFTP still attempts to use my old dial-up modem connection.

GlobalSCAPE Support 1 — Fri, 05 Feb 2010 09:53:24 GMT

The information in this article applies to:

CuteFTP Home (All versions)
CuteFTP Professional (All versions)

SYMPTOMS
	After switching from a dial-up Internet service provider account to DSL or cable, CuteFTP attempts to connect via the old dialup modem connection instead of using the new DSL or cable (LAN) connection.

CAUSE
	CuteFTP is still configured to connect via your dial-up modem connection.

RESOLUTION
	To configure CuteFTP to use your new DSL or cable LAN connection, follow these steps: On the Tools menu, click Global Options. Expand Connection and click DUN/LAN. In Connection\DUN/LAN, select Connect to the Internet using a LAN. Click OK and then retry your connection.