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SUPPORTED PRODUCTS

Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy.  The following products are supported to the extent specified.  Products not listed are no longer supported.

FULL SUPPORT (Provided from the time of release until the End of Life or EOL² date.)

• EFT Server 6.1.0.48
• EFT Server Enterprise 6.1.0.48
• WAFS 3.6.2
• Mail Express 2.2
• CuteFTP Professional 8.3.3
• CuteFTP Home 8.3.3
• CuteFTP Lite 8.3.3

FULL SUPPORT (Wind-down Period¹) (During the Wind-down Period, for Cases that are not Severity One Issues, GlobalSCAPE will typically either (i) provide an existing Bug Fix, (ii) address the issue through a regularly scheduled Maintenance Release to the current Major Release of the Licensed Software product for which EOL has not occurred, or (iii) delay resolution and determine whether it will address the issue in its normal development of future Releases. The Wind-down Period extends 12 months maximum after EOL². )

• EFT Server 6.0.17 (EOL was Nov. 9, 2009, Full Support provided until Nov. 8, 2010³.)
• EFT Server Enterprise 6.0.17 (EOL was Nov. 9, 2009, Full Support provided until Nov. 8, 2010³.)
• Mail Express 2.1.1 (EOL was May 20, 2009, Full Support provided until May 19, 2010³.)
• WAFS 3.5.2 (EOL was May 3, 2009, Full Support provided until May 2, 2010³.)

PARTIAL SUPPORT (With Partial Support, our technical support engineers provide customers with known Bug Fixes, existing Maintenance Releases, or access to online self-help resources in response to requests for assistance. Partial Support will be subject to the availability of resources and may be limited as GlobalSCAPE determines in its sole discretion.  The Partial Support period extends 36 months after GA Date⁴ or 24 months after wind-down period, whichever is greater. )

• EFT Server 5.2.21 (Full support wind-down period ended Nov. 9, 2009 - EOSL⁵ will be Nov. 8, 2011)
• Secure FTP Server 3.3.10 (Full support wind-down period ended Nov. 9, 2009 - EOSL will be Nov. 8, 2011)
• Secure FTP Server FIPS 3.3.10 (Full support wind-down period ended Nov. 9, 2009 - EOSL will be Nov. 8, 2011)
• Mail Express 2.0 (EOSL – Dec. 15, 2011)
• CuteFTP Professional 8.2 (EOSL – Apr. 2, 2011)
• CuteFTP Home 8.2 (EOSL – Apr. 2, 2011)
• CuteFTP Professional 8.1 (EOSL – Nov. 27, 2010)
• CuteFTP Home 8.1 (EOSL – Nov. 27, 2010)
• CuteFTP Mac Professional 3.06 (EOSL – Jul. 24, 2010)

For more information about Support Levels or Support Periods, please browse to the GlobalSCAPE End of Life (EOL) and Support Life Policy.

¹ The Wind-down Period is the period (12-months maximum) immediately following End of Life, or EOL. 
² End of Life, or EOL, for any Major Release and its Maintenance Releases shall be the date of the release of the subsequent Major Release.
³ Or earlier in the case of an expedited Wind-down Period which is defined in the GlobalSCAPE End of Life and Support Life Policy.
⁴ The GA Date is the date when a new Major Release is made generally available commercially.
⁵ End of Support Life, or EOSL, means when GlobalSCAPE ceases providing Full or Partial Support for a particular Licensed Software product.