• All Products

SUPPORTED PRODUCTS

Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy.  The following products are supported to the extent specified.  Products not listed are no longer supported.

FULL SUPPORT (Provided from the time of GA release until the End of Life or EOL² date.)

• Mail Express 3.0 (GA release of version 3.0 was Sep. 1, 2010)
• WAFS 3.7.1.0712 (GA release of version 3.7 was Jul. 21, 2010)
• CuteFTP Mac Professional 3.1 (GA release of version 3.1 was Apr. 28, 2010)
• EFT Server 6.2.7 (GA release of version 6.2 was Mar. 1, 2010)
• EFT Server Enterprise 6.2.7 (GA release of version 6.2 was Mar. 1, 2010)
• DMZ Gateway 3.0.1 (GA release of version 3.0 was Mar. 1, 2010)
• CuteFTP Professional 8.3.4 (GA release of version 8.3 was Aug. 2, 2008)
• CuteFTP Home 8.3.4 (GA release of version 8.3 was Aug. 2, 2008)
• CuteFTP Lite 8.3.4 (GA release of version 8.3 was Aug. 2, 2008)

FULL SUPPORT (Wind-down Period¹) (During the Wind-down Period, for Cases that are not Severity One Issues, GlobalSCAPE will typically either (i) provide an existing Bug Fix, (ii) address the issue through a regularly scheduled Maintenance Release to the current Major Release of the Licensed Software product for which EOL has not occurred, or (iii) delay resolution and determine whether it will address the issue in its normal development of future Releases. The Wind-down Period extends 12 months maximum after EOL². )

• Mail Express 2.2 (GA release of version 2.2 was May 20, 2009, EOL was Sep. 1, 2010, Full Support (Wind-down period) ends Aug. 31, 2011³.)
• WAFS 3.6.2.9990 (GA release of version 3.6 was May 3, 2009, EOL was Jul. 21, 2010, Full Support (Wind-down Period) ends Jul. 20, 2011³.)
• EFT Server 6.1.10 (EOL was Mar. 1, 2010, Full Support (Wind-down Period) ends Feb. 28, 2011³.)
• EFT Server Enterprise 6.1.10 (EOL was Mar. 1, 2010, Full Support (Wind-down Period) ends Feb. 28, 2011³.)
• DMZ Gateway 2.0 (EOL was Mar. 1, 2010, Full Support (Wind-down Period) ends Feb. 28, 2011³.)

PARTIAL SUPPORT (With Partial Support, our technical support engineers provide customers with known Bug Fixes, existing Maintenance Releases, or access to online self-help resources in response to requests for assistance. Partial Support will be subject to the availability of resources and may be limited as GlobalSCAPE determines in its sole discretion.  The Partial Support period extends 36 months after GA Date⁴ or 24 months after wind-down period, whichever is greater. )

• Mail Express 2.1.1 (GA for version 2.1 was Feb. 9, 2009, EOL was May 20, 2009, Full Support (Wind-down Period) ended May 20, 2010, EOSL⁵ will be May 20, 2012.)
• WAFS 3.5.2 (GA for version 3.5.x was Jul. 1, 2007, EOL was May 3, 2009, Full Support (Wind-down Period) ended May 2, 2010 - EOSL⁵ will be May 2, 2012)
• EFT Server 6.0.17 (Full Support (Wind-down Period) ended Mar. 1, 2010 - EOSL⁵ will be Apr. 8, 2012.)
• EFT Server Enterprise 6.0.17 (Full Support (Wind-down Period) ended Mar. 1, 2010 - EOSL⁵ will be Apr. 8, 2012.)
• EFT Server 5.2.21 (Full Support (Wind-down Period) ended Nov. 9, 2009 - EOSL⁵ will be Nov. 8, 2011)
• DMZ Gateway 1.3 (Full Support (Wind-down Period) ended Nov. 9, 2009 - EOSL⁵ will be Nov. 8, 2011)
• Secure FTP Server 3.3.10 (Full Support (Wind-down Period) ended Nov. 9, 2009 - EOSL will be Nov. 8, 2011)
• Secure FTP Server FIPS 3.3.10 (Full Support (Wind-down Period) ended Nov. 9, 2009 - EOSL will be Nov. 8, 2011)
• Mail Express 2.0 (EOSL – Dec. 15, 2011)
• CuteFTP Professional 8.2 (EOSL – Apr. 2, 2011)
• CuteFTP Home 8.2 (EOSL – Apr. 2, 2011)
• CuteFTP Professional 8.1 (EOSL – Nov. 27, 2010)
• CuteFTP Home 8.1 (EOSL – Nov. 27, 2010)
• CuteFTP Mac Professional 3.06 (EOSL – Jul. 24, 2010)

For more information about Support Levels or Support Periods, please browse to the GlobalSCAPE End of Life (EOL) and Support Life Policy.

¹ The Wind-down Period is the period (12-months maximum) immediately following End of Life, or EOL. 
² End of Life, or EOL, for any Major Release and its Maintenance Releases shall be the date of the release of the subsequent Major Release.
³ Or earlier in the case of an expedited Wind-down Period which is defined in the GlobalSCAPE End of Life and Support Life Policy.
⁴ The GA Date is the date when a new Major Release is made generally available commercially.
⁵ End of Support Life, or EOSL, means when GlobalSCAPE ceases providing Full or Partial Support for a particular Licensed Software product.