THE INFORMATION IN THIS ARTICLE APPLIES TO:

• All Products

SUPPORTED PRODUCTS

Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. The following products are supported to the extent specified. Products not listed are no longer supported.

FULL SUPPORT (Provided from the time of GA release until the End of Life or EOL² date.)   

• EFT Server 6.5 (GA release was Feb. 15, 2013)
• EFT Server Enterprise 6.5 (GA release was Feb. 15, 2013)
• Mail Express 3.3 (GA release was Feb. 15, 2013)
• WAFS and CDP 4.1 (GA release was Oct. 29, 2012)
• WAFS 3.7.1.0712 (GA release was Jul. 21, 2010)
• CuteFTP Mac Professional 3.1.2 (GA release was Nov. 23, 2011)
• DMZ Gateway 3.3 (GA release was Feb. 15, 2013)
• CuteFTP Professional 9.0 (GA release was Nov. 27, 2012)

FULL SUPPORT (Wind-down Period¹) (During the Wind-down Period, for Cases that are not Severity One Issues, GlobalSCAPE will typically either (i) provide an existing Bug Fix, (ii) address the issue through a regularly scheduled Maintenance Release to the current Major Release of the Licensed Software product for which EOL has not occurred, or (iii) delay resolution and determine whether it will address the issue in its normal development of future Releases. The Wind-down Period extends 6 months maximum after EOL². )

• CuteFTP Professional 8.3.4 (EOL was November 27, 2012, Full Support (Wind-down period) ends May 27, 2013³)
• CuteFTP Home 8.3.4 (EOL was November 27, 2012, Full Support (Wind-down period) ends May 27, 2013³)
• CuteFTP Lite 8.3.4 (EOL was November 27, 2012, Full Support (Wind-down period) ends May 27, 2013³) 
• Mail Express 3.2 (EOL was Feb. 15, 2013, Full Support (Wind-down period) ends Aug. 15, 2013³.)
• EFT Server 6.4.10 (EOL release was Feb. 15, 2013, Full Support (Wind-down Period) ends August. 15, 2013³.)
• EFT Server Enterprise 6.4.10 (EOL release was Feb. 15, 2013, Full Support (Wind-down Period) ends Aug. 15, 2013³.)  
• DMZ Gateway 3.2  (EOL release was Feb. 15, 2013, Full Support (Wind-down Period) ends Aug. 15, 2013³.)

PARTIAL SUPPORT (With Partial Support, our technical support engineers provide customers with known Bug Fixes, existing Maintenance Releases, or access to online self-help resources in response to requests for assistance. Partial Support will be subject to the availability of resources and may be limited as GlobalSCAPE determines in its sole discretion. The Partial Support period extends 12 months after GA Date⁴ or 6 months after wind-down period, whichever is greater. )

   
• EFT Server 6.4.3 (Wind-down Period) ended Jan. 12, 2013 - EOSL⁵ will be Jul. 31, 2013.)
• EFT Server Enterprise 6.4.3 (Wind-down Period) ended Jan. 12, 2013 - EOSL⁵ will be Jul. 31, 2013.)
• EFT Server 6.4 (Wind-down Period) ended Sep. 28, 2012 - EOSL⁵ will be Mar. 28, 2013.)
• EFT Server Enterprise 6.4 (Wind-down Period) ended Sep. 28, 2012 - EOSL⁵ will be Mar. 28, 2013.)

For more information about Support Levels or Support Periods, please browse to the GlobalSCAPE End of Life (EOL) and Support Life Policy.

¹ The Wind-down Period is the period (6-months maximum) immediately following End of Life, or EOL.

² End of Life, or EOL, for any Major Release and its Maintenance Releases shall be the date of the release of the subsequent Major Release.

³ Or earlier in the case of an expedited Wind-down Period which is defined in the GlobalSCAPE End of Life and Support Life Policy.

⁴ The GA Date is the date when a new Major Release is made generally available commercially.

⁵ End of Support Life, or EOSL, means when GlobalSCAPE ceases providing Full or Partial Support for a particular Licensed Software product.