Error 12002. The operation timed out

Expand / Collapse
 

Error 12002. The operation timed out


THE INFORMATION IN THIS ARTICLE APPLIES TO:

  • GlobalSCAPE product activation

SYMPTOM

Received Error #12002. The operation timed out

EXPLANATION/RESOLUTION

"Error 12002" is a Microsoft Win32 Internet (WinInet) API error code. WinInet provides stand-alone applications with easy access to standard Internet protocols such as Gopher, FTP, and HTTP. The error indicates that the request timed out. For example, if you receive this error when attempting to activate a GlobalSCAPE product, the error can indicate that communication with the activation server has not been established. This can be caused by a firewall or proxy configuration problem, or a temporary network failure. 

If you receive this error, try the following:

  1. Attempt your connection again.
  2. Refer to the CuteFTP documentation for the procedure to adjust your connection configuration, if necessary.
  3. Follow the onscreen instructions to perform a manual registration. For fastest resolution, submit the necessary information online at http://www.globalscape.com/register/. If online activation is unsuccessful, submit your activation request directly to our customer service team using the online submission form.



Rate this Article:
Tags:

Add Your Comments


Comment require login or registration.

Details
Last Modified:Tuesday, January 17, 2012

Last Modified By: GlobalSCAPE 5

Type: ERRMSG

Rated 2 stars based on 61 votes.

Article has been viewed 68,446 times.

Options